Morgan Beal
San Antonio,TX
Work Preference
Summary
Dynamic Information Security Manager with extensive experience at USAA, driving a 25% increase in fraud detection capabilities through strategic risk management and stakeholder collaboration. Proven expertise in data analytics and effective communication, enhancing operational efficiency and compliance across diverse teams. Committed to optimizing processes and mitigating organizational risks.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Information Security Manager/Senior
USAA
San Antonio, TX
01.2021 - Current
- Managed centralized internal fraud detection processes, contributing to enhanced security and operational risk objectives across all lines of business.
- Led an 8-person team overseeing the planning and coordination of risk mitigation activities to achieve a 25% increase in rule inventory coverage.
- Drove the implementation of moderately to highly complex work, typically requiring confidentiality and enterprise-level visibility, to achieve strategic business goals and operational objectives.
- Collaborated closely with cross-functional teams and resources to achieve program objectives and milestones within established timeframes.
- Established a formal coverage review process for stakeholders to assess and prioritize risk mitigation and remediation efforts.
- Aligned solution strategies with business objectives to improve detection rule inventory frameworks, and implement key controls for organization-driven risk remediation.
Fraud Governance Advisor Lead
USAA
San Antonio, TX
01.2020 - 01.2021
- Integrated established risk management practices to address execution challenges associated with quality, schedule, and costs, in adherence to operational risk management framework.
- Developed and executed internal fraud governance strategies to mitigate organizational risks.
- Conducted comprehensive risk assessments to identify coverage gaps and ensure regulatory compliance.
- Analyzed emerging fraud trends to refine detection tactics and optimize response protocols.
Enterprise Fraud Investigations Manager
USAA
San Antonio, TX
01.2016 - 01.2020
- Led a team of 10 investigators, focusing on suspicious activity reviews, fraud trend analysis, and revising existing investigative standards to optimize detection capabilities.
- Spearheaded automation initiatives, boosting investigator efficiency by 30% each month.
- Coordinated fraud rule enhancements with stakeholders to improve detection capabilities.
- Created detailed regression tool requirements for comprehensive investigative queries across multiple product lines and access channels.
Senior Fraud Investigator
USAA
San Antonio, TX
01.2012 - 01.2016
- Performed complex investigations encompassing all product lines and fraud risks, including high-profile and time-sensitive cases.
- Initiated engagement with law enforcement agencies for state and federal adjudication.
- Developed new procedures to enhance investigator effectiveness, and improve report writing accuracy.
- Enforced high standards in evidence gathering and reporting deadline adherence through quality reviews and case assignment optimizations.
Fraud Detection Analyst
USAA
San Antonio, TX
01.2010 - 01.2012
- Reviewed member accounts to detect fraudulent activity and identify suspicious patterns.
- Analyzed fraud trends and linked members using regression analysis.
- Implemented process improvements that reduced false-positive alert volumes, and drove consistency across all teams.
- Trained new analysts to enhance skills in fraud detection practices.
Education
Master of science (MS) - Financial Crimes & Compliance Management
Utica University
Utica05-2022
Bachelor of Arts (BA) - Criminology
The Ohio State University
Columbus08-2007
Skills
- Fraud detection and investigation
- Risk and compliance management
- Data governance and analytics
- Project lifecycle management
- Stakeholder engagement
- Problem solving and root cause analysis
- Process ownership and improvement
- Trends analysis and regression
- Effective communication
Certification
Certified Fraud Examiner (CFE), Association of Certified Fraud Examiners, 01/01/13, current
Slack
@morgan
Timeline
Information Security Manager/Senior
USAA
01.2021 - Current
Fraud Governance Advisor Lead
USAA
01.2020 - 01.2021
Enterprise Fraud Investigations Manager
USAA
01.2016 - 01.2020
Senior Fraud Investigator
USAA
01.2012 - 01.2016
Fraud Detection Analyst
USAA
01.2010 - 01.2012
Master of science (MS) - Financial Crimes & Compliance Management
Utica University
Bachelor of Arts (BA) - Criminology
The Ohio State University