Morgan Bogart
Glenwood Springs,CO
Summary
Proven leader in revenue generation and event coordination, excelling in customer satisfaction and complex problem-solving. At Hyatt Hotels, I spearheaded initiatives that significantly increased bookings and streamlined reservation processes, enhancing guest experiences. My adept organizational skills and excellent communication fostered strong client relationships, driving repeat business and positive reviews.
Overview
3
3
years of professional experience
Work History
Revenue and Reservations Manager
Hyatt Hotels
10.2009 - 09.2011
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Analyzed booking trends to forecast occupancy rates accurately, informing revenue management decisions.
- Participated in industry events or networking opportunities to build relationships with travel partners or industry professionals for referral business generation purposes.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Streamlined reservation processes for increased efficiency and improved guest experience.
- Collaborated with sales and marketing teams to optimize revenue through strategic pricing strategies.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Consulted with central reservations to discuss new rate plans and promotions.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
Event Managment Coordinator
Walt Disney World Resort
05.2008 - 09.2008
- Facilitated seamless communication between all parties involved in events, ensuring that everyone was well-informed and prepared for their respective roles.
- Streamlined registration process for improved efficiency, utilizing online tools and software solutions.
- Collaborated with cross-functional teams to ensure cohesive event execution, aligning with company goals and objectives.
- Ensured timely completion of all pre-event tasks, facilitating smooth coordination of on-site activities.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
- Leveraged strong interpersonal skills to build rapport with clients, consistently exceeding their expectations in executing successful events.
- Enhanced attendee experience by coordinating seamless event logistics and managing vendor relationships.
- Resolved operational challenges swiftly, implementing creative solutions that minimized disruption or delay during events.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
BBA - Management, Marketing, International Economics
Oklahoma State University
Stillwater, OK12.2006
Skills
- Customer Service
- Time Management
- Customer Satisfaction
- Issue Resolution
- Research and Analysis
- Complex Problem-Solving
- Phone Etiquette
- Schedule Maintenance
Additional Information
For the past twelve years, I have spent my time at home with my family. I have been a mom for thirteen years and a foster mom for nine years. I homeschool four of my five children and organize and implement all activities for the homeschool co-op that we are a part of. I am certified to foster in both Colorado and Texas, have an up-to-date CPR certification and am trained in outdoor emergency medical procedures.
Timeline
Revenue and Reservations Manager
Hyatt Hotels
10.2009 - 09.2011
Event Managment Coordinator
Walt Disney World Resort
05.2008 - 09.2008
BBA - Management, Marketing, International Economics
Oklahoma State University
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