Morgan Brown
Odessa,TX
Overview
13
13
years of professional experience
1
1
Certification
Work History
Jammer / order filler/ stocking
Family Dollar dollar tree distribution center
09.2021 - Current
Housekeeper
Home2 Suites by Hilton
01.2021 - Current
- I clean the rooms and vacuum the halls take out the trash
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
Hostess and to go orders
Saltgrass
01.2017 - Current
- Greeting customers, making sure customers are happy throughout their stay, preparing to go orders as needed
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
Sales Associate
Dillard's
07.2016 - 01.2018
- Associate in men's department, day to day stocking of merchandise
- Helping customers with purchases
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
Lane Bryant
07.2015 - 12.2016
- Greeting and helping customers throughout their shopping experience
- Restocking new merchandise, preparing on line orders
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Salon Associate
Your Way Salon
05.2012 - 07.2015
- Greeted customers, helped to sell retail products, helped to keep customers happy while they were in the salon from the moment, they walked in till they left
- Day to day duties of cleaning and maintain the appearance of the salon
- Streamlined appointment booking process by implementing an online system, resulting in reduced wait times for callers.
- Assisted stylists with various tasks, ensuring efficient salon operations and a smooth workflow.
- Handled client concerns professionally, resolving issues promptly while preserving the reputation of the salon.
- Increased customer retention through exceptional service and building strong rapport with clients.
- Collaborated with team members to meet daily sales goals through upselling salon services and retail products.
- Provided exceptional customer service during check-in and check-out processes, creating a positive lasting impression.
- Maintained a clean and organized workspace, contributing to a professional and welcoming atmosphere for clients.
- Accommodated walk-in clients efficiently without disrupting pre-scheduled appointments or compromising service quality.
- Received positive feedback from clients for excellent shampooing techniques that promoted relaxation and comfort.
- Helped prepare clients for hair service.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Massaged clients' scalp during shampoos.
- Offered exceptional service and support to walk-in and scheduled customers.
- Developed creative techniques to provide clients with latest hairstyles.
Education
High school diploma -
Abeka Academy
Pensacola, FL08.2018
Skills
- Warehouse safety
- Stress tolerance
- Quality control
- Proficiency in technology
- Mentoring and training
- Data entry proficiency
- Time management
- Team collaboration
- Workload prioritization
- Safety compliance
- Record keeping
- Quick learner
- Teamwork and collaboration
- Attention to detail
- Customer service
- Critical thinking
- Safety procedures
- Decision-making
- Dependable and reliable
- Exceptional time management skills
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Jammer / order filler/ stocking
Family Dollar dollar tree distribution center
09.2021 - Current
Housekeeper
Home2 Suites by Hilton
01.2021 - Current
Hostess and to go orders
Saltgrass
01.2017 - Current
Sales Associate
Dillard's
07.2016 - 01.2018
Sales Associate
Lane Bryant
07.2015 - 12.2016
Salon Associate
Your Way Salon
05.2012 - 07.2015
- CPR/AED Certification
- First Aid Certification
High school diploma -
Abeka Academy