Overview
Work History
Education
Skills
Awards Certificates
Timeline
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Morgan Buoy

Cincinnati,OH

Overview

6
6
years of professional experience

Work History

Starbucks Team Leader

Target
04.2022 - 09.2023
  • Supervised daily operations of Starbucks and Target to confirm compliance with operational and brand standards.
  • Monitored team performance and provided constructive feedback to increase productivity and food and beverage quality.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Interviewed interested candidates and created schedules.
  • Trained and developed team of 10-14 baristas for Starbucks standards and food safety assurance.
  • Utilized de-escalation tactics to resolve conflicts calmly and courteously.
  • Managed order and inventory needs weekly to drive sales.

Fulfillment Expert

Target
09.2020 - 04.2022
  • Delivered quick and exceptional service to guests throughout their shopping experience.
  • Fulfilled timed order pickup and drive-up orders in efficient manner.
  • Picked and packaged hundreds of products daily for shipping orders.
  • Assisted in various departments in store when needed (stock and zone shelves, back stock product, inventory preparation).
  • Trained new team members for picking, packaging, and shipping processes.
  • Led team of 8-10 team members in absence of other leader on weekly basis.

Shift leader

Plato’s Closet
11.2018 - 05.2020
  • Assisted customers as they shopped for and sold clothes.
  • Used POS system to process sales, returns, and gift card activations.
  • Delegated tasks to associates.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Assisted in development of online business during COVID-19.

File Clerk

Monahan Law Group
08.2017 - 01.2019
  • Alphabetized, organized, and filed paperwork for lawyers.
  • Filled in for receptionist, answered phone calls.
  • Utilized Time Matters for document and software management.
  • Assisted with various projects around firm (reorganized file room/offices, scanned documents for transition to paperless).

Education

Bachelor of Arts in Psychology -

The University of Kansas
Lawrence, KS
05.2020

Skills

  • Daily Workflow Improvement
  • Staff Training
  • Overseeing Daily Activities
  • Issue Resolution
  • Coaching and Mentoring
  • Upselling Strategies
  • Customer Service

Awards Certificates

  • Team Member Performance Award at Target

Recognized as a top performer for service and productivity within the store.

  • Departmental Honors in Psychology at the University of Kansas

 Participated in a unique research project and presented predicted results online.

  • Recipient of the Undergraduate Research Award at the University of Kansas

Rewarded a grant for research conducted on food preference, decision making, and health behaviors.

Timeline

Starbucks Team Leader

Target
04.2022 - 09.2023

Fulfillment Expert

Target
09.2020 - 04.2022

Shift leader

Plato’s Closet
11.2018 - 05.2020

File Clerk

Monahan Law Group
08.2017 - 01.2019

Bachelor of Arts in Psychology -

The University of Kansas

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Morgan Buoy