Kristin Bolken

As Team Lead of the licensed Starbucks inside Bashas, I coached baristas and an Assistant Team Lead. I was responsible for recruiting, providing Starbucks standard training, providing barista certification and supporting them in accomplishing the store and district’s priorities.

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Lead problem solving in the moment with and among team members, fostering a positive and collaborative work environment.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive coaching as needed.
• Increased customer experience and operational surveys numbers
• Facilitated continuous improvement by working with team to assume the best in each other and customers, craft Starbucks quality beverages, have courage to challenge status quo, seeks additional training opportunities, and help bring joy to the workplace.
• Ordering and inventory management to ensure product availability, reduce waste and inventory products monthly
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

• Increased organizational revenue by 54% within the first year of employment
• The increase has been sustained - today the Benefit Fund has increased donated revenue by nearly 82%
• Recruited and mobilized volunteers for various fundraising efforts including a $5.7M capital campaign to build a new community Wellness Center, Boots & Bling (annual fundraising event) and Women’s Day (annual health awareness and fundraising event)
• Grant writing to public and private funding partners and foundations
• Conducted fundraising training with Benefit Fund Board members and staff
• Increased Benefit Fund of MCHS staffing from one ½ time person to two full time positions
• Implemented donor database/IT support system
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
• Built relationships with donors, government officials and other organizations to secure funding and support for organization.
• Maximized donor satisfaction and retention through personalized acknowledgment and engagement strategies.

• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
• Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
• Provided quick turnaround times to maintain fast-past schedule.
• Identified opportunities to cross-sell and upsell loan products to customers.

• Increased organizational revenue by 62% in 2007 and 73% by 2009
• Mobilized and managed volunteers and members to implement the first Annual Auction & Celebration fundraising event
• Grant writing to public and private community foundations
• Created new logo identity and brand in collaboration with staff, Homestead membership and the Board of Delegates
• Conducted fundraising training with the Board of Delegates and key staff

• In collaboration with staff, Board and volunteers, increased private financial resources by more than 24% per year from FY 2002 to FY 2005
• Effectively worked with more than 100 staff, Board of Directors and volunteers to solicit and secure $3M in gifts from individuals for YouthCare’s Capital Campaign to build a multi-service outreach and drop-in center for the community’s homeless youth
• Increased professionalism and accountability in the resource development department
• Productively managed resources resulting in market-rate percentage for fundraising costs in an organization of its size and scope
• Developed marketing material for fundraising and community awareness purposes
• Managed a 6 person Development Department staff