MORGAN CARTER
Tuscaloosa,AL
Summary
Experienced with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency. Track record of fostering collaborative team environment and maintaining high standards of performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Zaxbys Restaurant
Northport, AL
01.2025 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Teller
Easy Money
Tuscaloosa, AL
11.2018 - Current
- Manage incoming calls and assist potential customers by answering any questions
- Manage account payments and balances
- Cash any form of payment that is verifiable
- Provide cash advances and payday loans
Registrar Outpatient Admitting
DCH
Tuscaloosa, AL
07.2017 - 10.2018
- Ensure that patients are admitted in a timely fashion and that all information about them is correct
- Call patients in advance of admission to verify information or ensure that they have completed necessary lab work or other diagnostic procedures
- Enters a patient's information into the hospital computer system and confirms that information when the patient arrives for admission
CNA
Park Manor
Tuscaloosa, AL
03.2016 - 07.2017
- Feed, bathe and dress patients
- Take patient vital signs
- Serve meals, make beds and keep rooms clean
- Set up medical equipment and help with some medical procedures
- Answer calls for help and monitor and observe changes in a patient's condition or behavior
Production Worker
ARD
Bessemer, AL
04.2014 - 10.2015
- Performs planned maintenance on all equipment and machinery
- Modifies new and existing equipment for performance improvements and upgrades and may assist with changeovers
- Responsible for performing production work in factories
- Starts, operates, tends, stops, and cleans machines
- Assembles finished product
- Inspects product to ensure high quality
- Completes paperwork accurately and in a timely manner
- Follows all Company established rules and policies
Education
Associate's Degree In Culinary Arts - culinary
Shelton State Community College
Tuscaloosa, AL12.2024
Basic Diploma -
Tuscaloosa County High
Tuscaloosa05.2015
Skills
- Exceptional listener
- Effective communicator
- Verbal communication
- Written communication
- Flexible team player
- Ability to prioritize
- Ability to juggle multiple projects
- Highly motivated
- Self-starter
- Initiative
- Strong organization skills
- Proficient in Windows operating systems
- Proficient in Microsoft Word
- Proficient in Word Perfect
- Proficient in Excel
- Excellent interpersonal skills
- Office etiquette
- Ability to get along with co-workers
- Ability to accept supervision
- Concerned with quality
- Task completion
- Willingness to try new things
- Interest in improving efficiency
- Proficient in assisting production
Certification
Serve Safe Certified, 08/22
Timeline
Shift Lead Manager
Zaxbys Restaurant
01.2025 - Current
Teller
Easy Money
11.2018 - Current
Registrar Outpatient Admitting
DCH
07.2017 - 10.2018
CNA
Park Manor
03.2016 - 07.2017
Production Worker
ARD
04.2014 - 10.2015
Basic Diploma -
Tuscaloosa County High
Associate's Degree In Culinary Arts - culinary
Shelton State Community College