Morgan Cassidy
Goodyear
Summary
Detail-oriented cashier and results-driven operations associate with experience in fast-paced retail and Amazon fulfillment environments. Known for precise cash handling, strong customer service, and process improvements that reduced inventory by 80%, increased accuracy by 30%, and enhanced efficiency through training, inventory management, and cross-functional operational experience.
Overview
5
5
years of professional experience
Work History
Tier 1 Associate
Amazon
Goodyear
06.2023 - Current
- Partnered with ISS leadership to drive operational improvements, reducing work-in-progress inventory by 80% and floor clutter by 50%, enhancing both safety and workflow.
- Utilized the MADCAT machine to adjust product specifications, resulting in a 30% boost in accuracy and reduced defects.
- Hands-on experience operating OPEX sorting machinery, executing precise manual sorting, managing inventory through palletization, and performing key fulfillment functions such as picking, stowing, and single small pack operations using robotic systems.
- Managed hazmat and damaged inventory processes across the facility, resolving complex discrepancies.
- Led over fifty five training sessions for associates on problem-solving and pallet receiving, collaborating with learning leaders to implement new training programs.
Cashier
Lowe's 1553
Goodyear
12.2022 - 07.2023
- Performed accurate register operations, handling cash, check, and credit transactions with efficiency.
- Processed returns and refunds, resolving transaction discrepancies to ensure customer satisfaction.
- Executed cash office duties, including starting shift register counts and preparing bank deposits.
- Organized and stocked front-end to enhance customer experience.
- Assisted in onboarding and mentoring five new cashiers during training sessions.
Team Member
Jack In the Box
Goodyear
08.2021 - 12.2021
- Adapted to multiple roles, supporting daily operations and achieving production goals.
- Collaborated with team members to maximize productivity and efficiency.
- Operated point-of-sale systems with accuracy, processing various payment methods.
- Handled end-of-shift responsibilities, ensuring accurate register counts and timely deposit paperwork completion.
Education
High School Diploma -
Primavera Online High School
Chandler, AZ04-2022
Skills
- Inventory management
- Customer service
- Training and onboarding
- Problem solving
- Attention to detail
- Microsoft outlook
- Team collaboration
Timeline
Tier 1 Associate
Amazon
06.2023 - Current
Cashier
Lowe's 1553
12.2022 - 07.2023
Team Member
Jack In the Box
08.2021 - 12.2021
High School Diploma -
Primavera Online High School