Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Cheek

Slatedale,PA

Summary

Dynamic People Manager with a proven track record at McDonald's, excelling in employee onboarding and team building. Skilled in coaching and dispute mediation, I enhanced operational efficiency and improved team performance through effective training and mentoring. Committed to fostering a collaborative environment while upholding high standards of customer service.

Overview

4
4
years of professional experience

Work History

People Manager

McDonald's
07.2024 - 02.2025
  • Organized and led staff orientation programs and training to promote collaboration.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Crew Member/Shift Manager in Training

McDonald's
07.2023 - 04.2024
  • Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
  • Enhanced team productivity by implementing efficient task delegation.
  • Streamlined communication between crew members and management, promoting a more cohesive team dynamic.

Shift Manager

McDonald's
02.2021 - 12.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Education

No Degree - General Studies

Boyertown Senior High School
Boyertown, PA
01-2018

Skills

  • Diversity awareness
  • Coaching
  • Influencing others
  • Motivation techniques
  • Dispute mediation
  • Training and mentoring
  • Team building
  • Employee onboarding
  • Staff management

Timeline

People Manager

McDonald's
07.2024 - 02.2025

Crew Member/Shift Manager in Training

McDonald's
07.2023 - 04.2024

Shift Manager

McDonald's
02.2021 - 12.2021

No Degree - General Studies

Boyertown Senior High School

Similar Profiles

CREATE PROFILE