Morgan Connell
Orlando,FL
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Trained Credit Analyst with the capability to develop methodologies that predict future risk behaviors. Seeking an opportunity to bring further success to an organization through exemplary attention to detail and an understanding of regulatory procedures.
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
11
11
years of professional experience
Work History
Business Consultant
Global Champion Funding
Fort Lauderdale, Florida
12.2023 - 11.2024
- Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
- Provided guidance to customers on the availability and terms of various funding sources.
- Researched current market trends in order to identify alternative sources of capital for clients.
- Answered questions and advised customers regarding loans and transactions.
- Presented loan and repayment schedules to customers.
- Checked applicant credit, personal references and employment histories.
- Kept detailed reports of client and account data, consistently updating database with latest information.
- Answered incoming inquiries to discuss credit report information with subscribers.
- Identified valuable solutions for customers with credit problems.
- Verified accuracy of customer information, including income and employment status.
- Developed strategies to minimize risk exposure while maximizing revenue opportunities.
- Determined credit approval based on financial standing, credit records and payment history.
- Utilized credit scoring models to rank clients based on their credit risk.
- Analyzed customer payment histories to assess credit risk profiles.
- Developed and maintained relationships with clients to gather necessary financial information and documentation.
- Identified needs of customers promptly and efficiently.
- Created custom metrics to track progress and success of client's businesses over time.
- Coached small business owners on best practices for customer service excellence.
- Consulted with entrepreneurs seeking guidance on launching their own business ventures.
- Created dispute letters for customers to send to creditors in order to challenge incorrect information on their reports.
- Identified fraudulent or inaccurate information on customers' credit reports.
- Met regularly with team members to discuss strategies for improving customer satisfaction ratings.
- Provided guidance and advice to clients on how to maintain good credit scores in the future.
- Educated clients on best practices for maintaining a healthy credit score moving forward.
- Followed up with creditors after disputes had been filed in order to ensure that corrections were made properly.
- Provided excellent customer service at all times; responded promptly and professionally to inquiries from both existing and potential customers.
- Monitored progress of disputes with creditors and updated customers regularly regarding results.
Credit Repair Specialist/Sales Associate
Centurion Score
Los Angeles, California
10.2021 - 12.2023
- Prepared customized action plans for clients based on their individual needs and goals.
- Followed up with creditors after disputes had been filed in order to ensure that corrections were made properly.
- Provided excellent customer service at all times; responded promptly and professionally to inquiries from both existing and potential customers.
- Processed payments from clients as well as any refunds due when services were completed satisfactorily.
- Developed credit repair strategies to improve customer's credit scores and financial standing.
- Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
- Analyzed customer's credit reports and identified discrepancies, errors, and potential areas of improvement.
- Identified fraudulent or inaccurate information on customers' credit reports.
- Requested financial documents from customers.
- Provided guidance and advice to clients on how to maintain good credit scores in the future.
- Negotiated with creditors to remove negative items from client's credit report.
- Identified valuable solutions for customers with credit problems.
- Created dispute letters for customers to send to creditors in order to challenge incorrect information on their reports.
- Monitored progress of disputes with creditors and updated customers regularly regarding results.
- Attended weekly team meetings to review performance goals and objectives.
- Answered customer inquiries regarding product features, pricing, and availability.
- Helped customers find specific products, answered questions, and offered product advice.
- Identified customer needs by asking questions and advising on best solutions.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Handled credit and debit card payment processing to complete purchasing experience.
- Provided detailed product information to customers, including features, prices, and availability.
- Generated leads through cold calling, networking, and referrals.
- Established long-term relationships with key contacts at client companies.
Bartender
Shim Sham
Jacksonville Beach, Florida
10.2019 - 10.2021
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Stocked ice bins and coolers as needed throughout shift.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Assisted in setting up the bar for service shift.
- Greeted customers and provided excellent customer service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Upsold customers from shelf to premium brands to help boost sales.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Processed payments accurately and efficiently with POS system.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Resolved customer complaints in a professional manner.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Greeted frequent visitors by name and explained new promotions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Effectively multitasked within fast-paced environment.
- Collected and organized daily till totals and tips.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed good working relationships with fellow employees through effective communication.
- Attended regular training sessions to stay updated on new products or trends.
- Made friendly conversation with customers to provide enjoyable bar experience.
Bartender Shift Manager
Cantina Louie
Atlantic Beach, Florida
08.2017 - 10.2021
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Balanced daily registers and generated sales reports for management.
- Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coached staff on strategies to enhance performance and improve customer relations.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new bartenders on drink preparation and upselling techniques.
- Explained goals and expectations required of trainees.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Assisted in resolving customer complaints promptly and professionally.
Server
Red Lobster
Sanford, Florida
08.2015 - 04.2017
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Presented menus and answered questions regarding items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked food before serving it to customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stocked service areas with supplies during slow periods.
- Completed routine maintenance and repair.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Host/Server
Winghouse Orlando
Orlando, FL
11.2013 - 08.2015
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Resolved conflicts between customers when necessary.
- Accepted payments from guests for dine-in and take-out foods.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed light administrative duties such as filing documents and taking messages.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Managed dining room layout to maximize efficiency of staff members.
- Assigned patrons to suitable tables according to server rotation.
- Contributed to team efforts by accomplishing related tasks as needed.
- Served as point-of-contact for resolving guest complaints or special requests.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stocked server areas with supplies before, during and after shifts.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Balanced cash drawers at the end of each shift.
- Built positive relationships with other front-of-house and kitchen staff.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education
Bachelor of Science - Chemistry
University of North Florida
Jacksonville, FL05-2021
Skills
- Planning and execution
- Business development
- Credit reporting
- Credit monitoring
- Credit analysis
- Payment processing
- Confidentiality
- Credit counseling
- Account updating
- Follow-up skills
- Strong teamwork
- Positive and professional
- Client relations
- Mixology
- Hospitality service expertise
- Customer service
- Upselling
- Verbal/written communication
- Reading comprehension skills
- Listening skills
- Relationship building
Timeline
Business Consultant
Global Champion Funding
12.2023 - 11.2024
Credit Repair Specialist/Sales Associate
Centurion Score
10.2021 - 12.2023
Bartender
Shim Sham
10.2019 - 10.2021
Bartender Shift Manager
Cantina Louie
08.2017 - 10.2021
Server
Red Lobster
08.2015 - 04.2017
Host/Server
Winghouse Orlando
11.2013 - 08.2015
Bachelor of Science - Chemistry
University of North Florida