Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Crofts

Henderson,NV

Summary

Polite and professional Customer Service Manager successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

15
15
years of professional experience

Work History

Overnight Stocker

Walmart
06.2023 - Current
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Overnight Stocker

Walmart
05.2022 - 06.2023

Volunteer

Church Of Jesus Christ Of Latter Day Saints
02.2013 - 04.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.

Customer Service Manager

Walmart
03.2018 - 02.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Babysitter

Katie DeMille
05.2009 - 08.2017
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Communicated with parents regarding children's progress and development, raising any issues.

Education

No Degree - Associate of Science

Dixie State University
Saint George, UT

High School Diploma -

Hurricane High School
Hurricane, UT
05.2017

Skills

  • Stock Replenishment
  • Product Merchandising
  • Inventory Counts
  • Stock Rotation
  • Equipment Operation
  • Production Documentation
  • One Call Resolution
  • Information Security
  • Report Preparation
  • Complaint Resolution
  • Handling Escalations

Timeline

Overnight Stocker

Walmart
06.2023 - Current

Overnight Stocker

Walmart
05.2022 - 06.2023

Customer Service Manager

Walmart
03.2018 - 02.2022

Volunteer

Church Of Jesus Christ Of Latter Day Saints
02.2013 - 04.2022

Babysitter

Katie DeMille
05.2009 - 08.2017

No Degree - Associate of Science

Dixie State University

High School Diploma -

Hurricane High School

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Morgan Crofts