Detail-oriented professional with a strong background in administrative support, program coordination, and nonprofit operations. Proven ability to enhance organizational efficiency and responsiveness through effective communication and coordination. Experience in mediation contributes to a collaborative approach in supporting teams and ensuring smooth operations.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Operations Director
Treasure Valley Habitat for Humanity
Boise, ID
11.2024 - Current
Developed and implemented strategies, processes, and systems to enhance program delivery, ensure operational compliance, and achieve measurable impact.
Led operational compliance, developed workflows, and implemented policies to meet funder requirements and affordable housing program standards.
Manage the full grant lifecycle, including opportunity identification, application development, deadlines, submissions, eligible expenses, reimbursements, and reporting.
Develop and maintain program data systems and a customized CRM to track applicants, eligibility, documentation, progress, demographics, outcomes, and expenditures.
Support grant writing by developing narratives, analyzing program data, and documenting eligibility, outcomes, organizational capacity, and impact.
Communicate operational priorities, program performance, funding opportunities, and organizational needs to leadership and the Board to support informed decision-making and strategic direction.
Collaborate with development staff, external agencies, and community partners to strengthen programs, expand organizational capacity, and identify new funding opportunities.
Support fundraising strategy through donor engagement initiatives, grant prospecting, and development of new funding pathways.
Identified and developed operational strategies for new programs, funding opportunities, and internships.
Program Manager
Jesse Tree
Boise, ID
08.2020 - 11.2024
Developed and grew unique and successful programs from ground level resulting in noticeable community impact in area of dire need. Increased program efficacy by 34% since 2022.
Developed and monitored program operations and mapping, created program operations and policy manual, and managed grants to ensure team efficiency.
Participated in Executive Team functions, evaluated agency mission and goals to align with strategic plan, and contributed to leadership plan and agency policy for organizational improvement.
Director, Call Center Operations, Training & Quality Assurance at SmarterHome.aiDirector, Call Center Operations, Training & Quality Assurance at SmarterHome.ai