MORGAN DOMANN
EASTON,UNITED STATES
Summary
Patient Financial Clearance Representative with a strong foundation in healthcare, adept at problem solving, customer service, and conflict resolution. Demonstrates exceptional time management skills, enhanced through years of experience in compassionate patient care and interdisciplinary team collaboration. Committed to delivering outstanding service and support, with a focus on optimizing patient experiences and fostering positive relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
Freudenthal Home Based Healthcare
Saint Joseph, United States
11.2022 - Current
- Company Overview: Hospice
- Provided compassionate end-of-life care to hospice patients, ensuring comfort and dignity
- Collaborated with interdisciplinary team to implement personalized care plans
- Consistently received positive feedback from patients and their families
CUSTOMER SERVICE REPRESENTATIVE
SumnerOne
Saint Joseph, United States
05.2022 - 10.2022
- Handled customer inquiries, resolved issues, and maintained positive relationships
- Contributed to team success through effective communication and problem-solving skills
- Streamlined customer service processes, reducing average response time
- Consistently met and exceeded performance targets, enhancing overall customer satisfaction
- Provided empathetic support to diverse clientele, addressing concerns with patience and understanding
- Fostered a positive customer experience through attentive listening
- Meticulously documented customer interactions, ensuring accurate records for follow-up
- Identified patterns in customer feedback to propose service improvements
CNA
Freudenthal Home Based Healthcare
Saint Joseph, United States
10.2020 - 01.2022
- Company Overview: Hospice
- Provided compassionate care to patients, ensuring comfort and well-being
- Collaborated with healthcare team to implement personalized care plans
- Delivered personalized patient care, enhancing comfort and quality of life
- Collaborated effectively with interdisciplinary teams to optimize treatment outcomes
- Fostered strong relationships with patients and families, providing emotional support and education
- Worked seamlessly with nurses to execute care plans
- Hospice
CNA
Mosaic Life Care
Saint Joseph, United States
03.2020 - 11.2020
- Collaborated with interdisciplinary team to implement personalized care plans
- Meticulously monitored and recorded vital signs, and patient conditions
- Improved patient satisfaction through attentive care and swift response to needs
- Consistently received positive feedback from patients and their families
- Transport patients for tests, aiding nurses with vitals and blood sugars
- Conduct hourly patient rounds, enhancing satisfaction with attentive care
- Optimize daily routines, improving efficiency in patient care delivery
CUSTOMER SERVICE REPRESENTATIVE - PRIOR AUTHORIZATIONS FOR MEDICATION
Alorica
Saint Joseph, United States
11.2018 - 04.2019
- Managed prior authorization processes for medications, ensuring compliance with insurance policies and improving patient access to necessary treatments
- Partnered with healthcare providers and insurance companies to streamline medication approval processes, reducing delays in patient care
- Analyzed complex medical cases to determine eligibility for medication coverage, applying in-depth knowledge of insurance guidelines and policies
Education
HIGH SCHOOL DIPLOMA -
Benton High School
Saint Joseph05.2015
Skills
- Problem Solving
- Customer Service
- Time Management
- Conflict Resolution
- Patient care
- Care plan implementation
- Emotional support
- Patient education
- Time management
- Teamwork
- Adaptability
- Infection control practices
- Patient hygiene assistance
- Compassion and empathy
- HIPAA compliance
- Bathing assistance
- Flexibility and adaptability
- End-of-life care
- Basic life support
- Lifting and transferring
- Toileting assistance
Certification
- Certified Nursing Assistant
References
References available upon request.
Timeline
CNA
Freudenthal Home Based Healthcare
11.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
SumnerOne
05.2022 - 10.2022
CNA
Freudenthal Home Based Healthcare
10.2020 - 01.2022
CNA
Mosaic Life Care
03.2020 - 11.2020
CUSTOMER SERVICE REPRESENTATIVE - PRIOR AUTHORIZATIONS FOR MEDICATION
Alorica
11.2018 - 04.2019
HIGH SCHOOL DIPLOMA -
Benton High School
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