Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Hi, I’m
Morgan Doyle
Denver,CO
Summary
Overview
5
years of professional experience
1
Certification
Work History
RTD Regional Transportation District
Information Specialist
03.2024 - Current
Job overview
- Used database to research, gather, analyze and present data.
- Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
- Prepared reports by collecting, analyzing, and summarizing information.
- Organized information by studying, analyzing, interpreting and classifying data.
Regional Transportation District
Commuter Rail Conductor
10.2022 - Current
Job overview
- Performed air brake and electrical connection coupling.
- Communicated with train dispatchers to obtain and adjust directions.
- Prepared forms, required reports, switch lists and train orders daily.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Inspected train in motion and stationary to determine proper functionality.
- Communicated through various methods to conduct train movement.
Bonaventure Assisted Living
Qualified Medication Administration Person (QMAP)
11.2021 - 05.2022
Job overview
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Called medical providers to get updated on medications and how to move forward with patient treatment, and order prescription.
Via Mobility Services
Access-a-Ride Driver
04.2019 - 03.2020
Job overview
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Worked different route every day based on changing passenger locations and destinations.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Education
University of Phoenix
No Degree from Criminal Justice
05.2020
University Overview
Skills
- Organization skills
- Communication skills
- Excellent typing skills
- Visual learner
- Quick learner
- Basic computer knowledge
- Outstanding customer service skills/desk customer service
- Safety Awareness/certified and safety oriented
- Communications Strategies
- Monthly Inventory
- Information Management
- Computer Proficiency
- Call Answering and Routing
- Customer and client relations
- Microsoft Office
- Data Entry
- Customer Complaint Resolution
- Problem-Solving
- Customer Service
- Scheduling
- Administrative Support
- Equipment Troubleshooting
- Bookkeeping Support
- Switchboard Operation
- Multi-Line Phone Systems
- Claims Handling
- Research and Data Analysis
- Meeting Support
- Time Management
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Decision-Making
- Analytical Thinking
- Goal Setting
- Salesforce Lightning
- Salesforce Training
- Salesforce Reports
- Skilled in Microsoft Office
- Computer and Microsoft Office Skills
- Microsoft Outlook
Certification
- Licensed CDL Class A
- CRO Train Conductor -RTD
- CRO N Line Certification -RTD
- CRO DUS Territory Certification -RTD
- Document of Qualification Qualified Medication Administration Person State of Colorado
Timeline
Information Specialist
RTD Regional Transportation District
03.2024 - Current
Commuter Rail Conductor
Regional Transportation District
10.2022 - Current
Qualified Medication Administration Person (QMAP)
Bonaventure Assisted Living
11.2021 - 05.2022
Access-a-Ride Driver
Via Mobility Services
04.2019 - 03.2020
University of Phoenix
No Degree from Criminal Justice
- Licensed CDL Class A
- CRO Train Conductor -RTD
- CRO N Line Certification -RTD
- CRO DUS Territory Certification -RTD
- Document of Qualification Qualified Medication Administration Person State of Colorado
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