Monique Reid
Newnan,GA
Summary
Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Transit Bus Operator
RTD Regional Transportation District
Denver , CO
08.2010 - 08.2022
- Provided passenger assistance, collected fares and offered schedule and route information.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
- Helped elderly passengers or those with limited mobility enter and exit bus.
- Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
Transit Bus Operator
RTD Regional Transportation District
Denver, CO
05.2002 - 09.2002
- Provided passenger assistance, collected fares and offered schedule and route information.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maintained clean and neat shuttle for passenger comfort.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
- Helped elderly passengers or those with limited mobility enter and exit bus.
- Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
Merchandising Supervisor
Borders Books And Music
Aurora, CO
08.2001 - 04.2002
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Assembled quarter and full-size point of purchase promotional displays.
- Educated employees on new merchandise during seasonal workshops.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Travel Agent
Cendant Travel
Aurora, CO
07.2000 - 03.2001
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
Payroll Manager
Park West Landscape
Brighton, CO
12.1998 - 08.2000
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for 75 employees to verify accuracy of information.
- Calculated deductions and processed payroll for employees.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Reviewed time records for 75 employees to verify accuracy of information.
- Processed payroll garnishments such as tax liens and child support.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Collaborated with human resources personnel to accurately and efficiently track leave time.
- Submitted weekly reports on payroll activities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
Associate of Arts - History And Religion
University of North Carolina At Asheville
Asheville, NCCosmetology
Xenon International Academy III, Inc.
Aurora, CO03.1998
Skills
- Accident Reporting
- Passenger Interaction
- Dispatcher Communication
- Situational Awareness
- Pickup and Drop-Off Scheduling
- Elderly and Disabled Assistance
- Basic Repair Procedures
- Inventory Merchandising
- Constructive Feedback
- Store Displays
Timeline
Transit Bus Operator
RTD Regional Transportation District
08.2010 - 08.2022
Transit Bus Operator
RTD Regional Transportation District
05.2002 - 09.2002
Merchandising Supervisor
Borders Books And Music
08.2001 - 04.2002
Travel Agent
Cendant Travel
07.2000 - 03.2001
Payroll Manager
Park West Landscape
12.1998 - 08.2000
Associate of Arts - History And Religion
University of North Carolina At Asheville
Cosmetology
Xenon International Academy III, Inc.
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