Morgan Drinkut
Fortville,IN
Summary
Professional with strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, process optimization, and user training. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and team-focused approach.
Overview
8
8
years of professional experience
Work History
Field Implementation Specialist
Roche Diagnostics
Indianapolis, IN
01.2025 - Current
- Evaluated system performance metrics to drive strategic decisions that enhanced service delivery and customer engagement.
- Analyzed end-user feedback to identify process improvements, resulting in streamlined workflows and increased productivity.
- Coordinated project timelines and deliverables, ensuring alignment with stakeholder expectations and project milestones.
Technical Support Project Coordinator Team Lead
Stryker
Indianapolis, USA
06.2023 - 12.2024
- Provided technical support for end-users, addressing any issues related to integrated systems promptly and effectively.
- Improved client satisfaction with timely updates and transparent communication throughout the repair lifecycle.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
Senior Integration Specialist
Stryker
Chicago, USA
03.2019 - 06.2023
- Collaborated with cross-functional teams to define integration requirements for successful project completion.
- Managed multiple integration projects simultaneously while adhering to deadlines and personnel constraints.
- Contributed to the overall success of the installation organization by sharing knowledge and expertise with colleagues through presentations, workshops, or mentoring sessions.
- Served as a subject matter expert on various committees, providing valuable input on policy development and best practices for the organization.
- Integration Specialist of the Year 2020 & 2021
Project Design Manager
Calia Stone
Chicago, USA
08.2018 - 03.2019
- Conducted regular design reviews to ensure adherence to industry standards and client specifications.
- Delivered high-quality designs within tight deadlines, ensuring customer satisfaction and repeat business.
- Improved overall project management by creating detailed schedules and setting realistic milestones for design completion.
Education
Associate of Science - Healthcare Engineering Technology Management
Purdue University
Indianapolis, Indiana05-2015
Skills
- Project Management
- Customer Service
- Installation
- Problem-Solving
- Training and Development
- Detail Oriented
Timeline
Field Implementation Specialist
Roche Diagnostics
01.2025 - Current
Technical Support Project Coordinator Team Lead
Stryker
06.2023 - 12.2024
Senior Integration Specialist
Stryker
03.2019 - 06.2023
Project Design Manager
Calia Stone
08.2018 - 03.2019
Associate of Science - Healthcare Engineering Technology Management
Purdue University