Summary
Overview
Work History
Education
Skills
Languages
Languages
Professional References
Timeline
Generic

Morgan Eck

Palm Harbor,Florida

Summary

Experienced Customer Service Specialist with over 10 years of experience in customer service positions. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking, passionate and reliable.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Seaway Plastics
Port Richey, FL
11.2023 - Current
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Representative

Contractor Connect
Palm Harbor , FL
03.2023 - 11.2023
  • Answered incoming calls, providing frontline customer support with service transactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

State Eligibility Consultant

Division of Family Resources
Indianapolis, IN
08.2019 - 07.2022
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conducted interviews with applicants, explaining the benefits process, and which programs were available.
  • Conducted authorization of Food Stamp, Medicaid, and Medicare Part B applications.
  • Conducted redetermination interviews and authorized benefits.
  • Fully remote from April 2020 until June 2021.

Leasing Consultant

Pickwick Farms
08.2017 - 08.2019
  • Maintained knowledge of the apartment community to better assist tenants and potential lessees
  • Assisted in maintaining high occupancy.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Customer Service Agent

Avis/Budget
Indianapolis, IN
04.2011 - 09.2016
  • Maintained an organized office environment
  • Handled various payment methods daily.
  • Managed high-volume of inbound and outbound customer calls.

Education

GED -

Northwest Highschool
Indianapolis
06.2009

Skills

  • Knowledgeable in Microsoft Programming
  • Telephone etiquette
  • Recordkeeping and data input
  • Applicant support and service

Languages

  • Proficient in Spanish

Languages

Spanish
Full Professional

Professional References

  • Maria Mann- Avis Budget 317-600-8857
  • Angel Lopez- State of Indiana 317-681-0382

Timeline

Customer Service Representative

Seaway Plastics
11.2023 - Current

Customer Service Representative

Contractor Connect
03.2023 - 11.2023

State Eligibility Consultant

Division of Family Resources
08.2019 - 07.2022

Leasing Consultant

Pickwick Farms
08.2017 - 08.2019

Customer Service Agent

Avis/Budget
04.2011 - 09.2016

GED -

Northwest Highschool

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Morgan Eck