Morgan Farrill
Fort Collins,CO
Summary
A friendly and courteous person who seeks employment as a Front Desk Agent. Consistently delivers the first-rate service in a fast-paced professional environment. Fosters positive relationships with guests to promote customer loyalty. Motivated ready to bring a strong work ethic and positive attitude.
Recently certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Quick to build rapport with patients and adept at helping patients’ anxiety or discomfort. Prepared to launch career in healthcare with reputable organization.
Overview
13
13
years of professional experience
Work History
UCHealth
Kitchen Staff
05.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Server
Morning Star Assisted Living
01.2020 - 04.2021
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Prepared beverages and filled food orders for customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Hostess
The Emporium Kitchen And Wine Market
07.2018 - 01.2020
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Documented reservations and communicated changes to guests using open-table
- Stayed in open communication with all areas of the restaurant are given need information
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests, or unique accommodations
- Backed up support staff to keep dining room presentable and ready for incoming guests
- Answered customers' questions about hours, seating, current wait time and other information
- Checked dining room, serving areas, and restrooms every hour to verify proper cleanliness and readiness for guests every hour or as need
- Answered phones politely and promptly, accurately recording and confirming reservations, taking to-go orders by phone, a long with taking care of the guests need
- During Busy seasons handled 10 or more incoming calls
Front-End Service Clerk
Costco Wholesale
09.2014 - 09.2017
- Answered customer questions regarding store merchandise, department information along with pricing while providing elevated customer experience to generate loyal clientele
- Organized store merchandise
- Greeted customers that enter store
- Recommended alternative items when product where out of stock
- Communicated all store initiatives along with promotions to customers to generate return business
- Asked open-ended questions to assess customer needs
- Complied with all health and safety codes
- Helped out where ever it was need
- Handled transactions
- Resolved all customer complaints professional manner while prioritizing customer satisfaction
Bakery Clerk
King Soopers
05.2011 - 09.2014
- Routinely cleaned and maintaining kitchen equipment, ovens, replenished and rotated food items, while following correct food storage procedures
- Complied with all health and safety codes
- Helped guest locate items they where looking for be it in bakery or other departments
- Answered multiple calls per day addressing customer inquiries, solving problems and providing new product information
- Took multiple cake orders a week depending on the season
- Politely assisted customers question in person and via telephone
- Provided excellent customer service to foster satisfaction and loyalty
Education
Some College (No Degree) -
Front Range Community College Fort Collins Co
Fort Collins coSkills
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Service-oriented with strong client relations
- Adaptability and responsiveness
- Commitment to quality and service
- Sanitation and sterilization
- HIPAA
- Sharps and bio-hazard waste disposal
- Strong medical ethic
- Manual and finger dexterity
- CPR and first aid education 2019
- Dining area cleanliness
Timeline
UCHealth
Kitchen Staff
05.2021 - Current
Server
Morning Star Assisted Living
01.2020 - 04.2021
Hostess
The Emporium Kitchen And Wine Market
07.2018 - 01.2020
Front-End Service Clerk
Costco Wholesale
09.2014 - 09.2017
Bakery Clerk
King Soopers
05.2011 - 09.2014
Some College (No Degree) -
Front Range Community College Fort Collins Co
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