Morgan Fearrington
Mont Belvieu,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven healthcare professional with extensive experience in patient care and administration, notably at DaVita. Excelled in vascular access care and patient education, significantly enhancing patient satisfaction. Certified in CPR/AED and possesses strong work ethic, demonstrating leadership by mentoring staff and streamlining procedures. Proven track record in improving outcomes and maintaining high standards of patient safety and care. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administration Assistant
DaVita
Cloverleaf
10.2023 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and patient information.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs to quickly handle all documentation for the clinic records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in clinical records.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Patient Care Technician
Boson Health
7015 Almeda Rd
08.2021 - 10.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their treatment.
- Maintained clean and safe environment to promote patient safety and comfort.
Patient Care Technician
Fresenius Kidney Care Dialysis
Baytown, TX
06.2019 - 01.2021
- Preparing bicarbonate and acid for the patients treatments.
- Disinfection of the water system post treatment.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their treatment.
- Performed blood draws, and other diagnostic tests accurately and efficiently for prompt analysis for healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping treatment floor clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Vascular Access Specialist
DaVita Dialysis Corporation
Galveston, TX
02.2016 - 06.2019
- Championed continuous improvement initiatives within the department, resulting in enhanced patient satisfaction scores.
- Served as a mentor to new staff members, providing training and support in their professional growth within the field of vascular access.
- Improved patient outcomes by implementing best practices in vascular access device insertion and maintenance.
- Cultivated strong relationships with patients and their families, offering guidance and reassurance throughout the treatment process.
- Collaborated with interdisciplinary teams to optimize the selection and management of vascular access devices for patients.
- Increased hospital efficiency by streamlining workflows for vascular access procedures, reducing wait times for patients.
- Spearheaded educational initiatives aimed at increasing awareness among staff about emerging trends in vascular access care.
- Played an instrumental role in the development of departmental policies and procedures related to vascular access care, promoting consistency and adherence to best practices.
- Served as a resource for colleagues and other healthcare professionals seeking information on the latest advancements in vascular access technology.
- Facilitated successful complex cases, utilizing advanced skills in vessel navigation and catheter advancement techniques.
- Conducted comprehensive assessments of patients'' vascular access needs, developing individualized care plans accordingly.
- Reduced complications from vascular access devices by providing ongoing education and support to nursing staff on proper care techniques.
- Enhanced patient safety through strict adherence to infection control protocols and aseptic techniques during procedures.
- Cleaned and sterilized instruments, equipment and surfaces.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
- Cared for patients by providing personal assistance and ambulation.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Utilized medical software to document and track patient progress.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Advised patients and families on health topics pertinent to care and treatment.
- Performed diagnostic tests and reported results to healthcare providers.
- Evaluated patient histories and medical records for accuracy and completeness.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Educated patients and caregivers on proper ways to use breathing apparatuses at home.
Education
Nursing -
College of The Mainland
Texas City, TXHealth Science - Nursing
Galveston Ball High School
Galveston, TX05.2010
Skills
- Certified in CPR/AED
- Certified nursing assistant license
- Certified clinical hemodialysis technician license
- Advanced Cardiovascular Life Support
- Pediatric Advanced Life Support
- Patient care expertise
- Teaching strategies
- Nutrition knowledge
- Clinical expertise
- Problem-solving abilities
- Recordkeeping and documentation
- Blood pressure monitoring
- Vascular Access Care
- Blood sample collection
- Patient Education
- Infection control standards
- Biohazardous waste disposal
- Specimen handling
- Infection control protocols
- HIPAA
- Medication Administration
- Patient records administration
- Patient relationship management
- Emergency Response
- Strong Work Ethic
Timeline
Administration Assistant
DaVita
10.2023 - 08.2024
Patient Care Technician
Boson Health
08.2021 - 10.2021
Patient Care Technician
Fresenius Kidney Care Dialysis
06.2019 - 01.2021
Vascular Access Specialist
DaVita Dialysis Corporation
02.2016 - 06.2019
Nursing -
College of The Mainland
Health Science - Nursing
Galveston Ball High School