Morgan Feldheiser
New Haven
Summary
Client Relations Specialist with experience in diverse educational and service environments, adept at fostering constructive settings. Proficient in time optimization and customer service, with a proven track record of enhancing service quality. Committed to leveraging strong communication and problem-solving skills to improve client satisfaction.
Overview
6
6
years of professional experience
Work History
Clinic Front Desk
Indiana Physical Therapy
Fort Wayne, IN
07.2025 - 10.2025
- Scheduled and managed patient appointments using assertive techniques to optimize therapists’ schedules and minimize unscheduled time.
- Verified insurance benefits for new patients, explained coverage details, and managed insurance authorizations within the EMR system.
- Coordinated clinic communications, maintained supply inventory, ensured clinic security, and fostered a courteous and productive environment for patients and staff.
Substitute Teacher
East Allen County Schools
New Haven, IN
02.2021 - 03.2025
- Maintained detailed progress reports and attendance records, facilitating clear communication between staff and administration
- Developed flexible teaching strategies for multiple grade levels, enabling seamless educational continuity while adapting to varied classroom dynamics
- Facilitated individualized learning support across diverse student groups, strengthening academic comprehension and boosting classroom participation
Client Relations Specialist
Indiana Bureau of Motor Vehicles
New Haven, IN
10.2023 - 01.2024
- Managed high-volume customer inquiries regarding vehicle registration and licensing, ensuring accurate information delivery while maintaining positive client relationships
- Processed complex documentation for title transfers and registration renewals, maintaining strict compliance with state regulations while reducing processing delays
- Identified recurring client challenges and proposed systematic solutions, contributing to more streamlined service delivery and reduced wait times
Client Relations Specialist
Northeast Indiana Veterinary Emergency & Specialty Hospital
Fort Wayne, IN
08.2022 - 12.2022
- Coordinated seamless appointment scheduling and follow-up care documentation, strengthening continuity of veterinary services and client satisfaction
- Facilitated effective communication between pet owners and veterinary specialists, improving treatment plan understanding and compliance
- Orchestrated urgent care admissions workflow in high-stress scenarios, ensuring swift patient prioritization while maintaining empathetic communication with distressed pet owners
Secondary Assistant Manager
Yankee Candle Company
Fort Wayne, IN
06.2019 - 08.2022
- Analyzed sales patterns and inventory trends to refine product placement strategies, enhancing customer flow and improving shopping experience
- Coordinated with multiple departments to streamline seasonal merchandise transitions, ensuring smooth product launches and minimizing disruption to store operations
- Maintained precise inventory control systems and implemented loss prevention measures, strengthening asset management and reducing shrinkage
Education
Bachelor’s Degree - Science
Ball State University
Muncie05.2024
Skills
- Problem Solving
- Critical Thinking
- Interpersonal Skills
- Adaptability
- Time Management
- Organizational Skills
- Conflict Management
- Process Improvement
- Sales Techniques
- Research Skills
- Data Visualization
- Event Planning
- Data Entry
Timeline
Clinic Front Desk
Indiana Physical Therapy
07.2025 - 10.2025
Client Relations Specialist
Indiana Bureau of Motor Vehicles
10.2023 - 01.2024
Client Relations Specialist
Northeast Indiana Veterinary Emergency & Specialty Hospital
08.2022 - 12.2022
Substitute Teacher
East Allen County Schools
02.2021 - 03.2025
Secondary Assistant Manager
Yankee Candle Company
06.2019 - 08.2022
Bachelor’s Degree - Science
Ball State University