Shannon Knighton
Newark
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, and data entry.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Clinic Front Desk
Orthopedic Specialists and Sports Medicine
04.2024 - Current
- Meet and greet patients promptly, in a professional and courteous manner
- Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet
- Verify patient insurance coverage is current and correct at each visit
- Obtain copies of patient's insurance cards, MCO identification cards
- Schedule appointments (new, follow-up, reschedule) per physician protocol
- Collect co-pays, co-insurance and self pay amounts at time of service
- Handle all calls in a professional manner and direct to the proper individual
- Communication with physicians and clinical support staff
Information Assistant
The Ohio State University
10.2021 - 11.2023
- Answers questions and resolves or escalates issues to management personnel to satisfy customers
- Operates a multi-line telephone system to answer and direct a high volume of calls
- Compiles information from files and research to satisfy information requests
- Handles assignments independently with good judgment and critical thinking skills
- Assists internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Schedules office meetings and client appointments for staff teams
- Maintains excellent customer service and a positive attitude towards guests, customers, and fellow teammates
- Maintains computer and physical filing systems
- Helps coordinate admissions events with the attendance of over 200 prospective students
Clinical Therapies Scheduling Coordinator
Nationwide Children's Hospital
03.2019 - 05.2020
- Schedule patients for occupational, physical, and speech therapy
- Obtain complete and accurate demographic information for patients presenting to Westerville Close to Home
- Used EPIC to schedule patients
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy
- Collaborated with healthcare staff to verify the alignment of appointment scheduling with clinic protocols
- Managed multiple schedules and prioritized tasks to meet the demands of a fast-paced work environment
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction
- Coordinated with other departments to facilitate seamless operation and excellent patient care
- Managed complex calendars for multiple medical practitioners, verifying the accuracy of all appointments
- Performed various administrative tasks by filing, copying, and faxing documents
Patient Financial Specialist
Mount Carmel Health System
03.2014 - 08.2018
- Obtain complete and accurate demographic information for patients presenting to Mount Carmel New Albany Surgical Hospital
- Required to estimate patient's financial responsibility and collect payment at time of service
- Scan documents into the patient's medical record and obtain appropriate consent forms
- Operated standard office software applications to compile data and prepare information and correspondence
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed
- Assisted other clerks with front desk duties, answering questions and accurately using the reservation system
- Welcomed as many as 100 patients daily, directing them to appropriate departments within the facility and coordinating assistance with transportation
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records
Education
Bachelor of Arts - Pre-Health Sciences
The Ohio State University
Columbus, OH06-2026
Associate of Arts -
The Ohio State University
12.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Professional demeanor
- Interpersonal communication
- Critical thinking
- Self-motivated
- Attention to detail
- Medical terminology knowledge
- Customer service
- Problem resolution
- Computer skills
Timeline
Clinic Front Desk
Orthopedic Specialists and Sports Medicine
04.2024 - Current
Information Assistant
The Ohio State University
10.2021 - 11.2023
Clinical Therapies Scheduling Coordinator
Nationwide Children's Hospital
03.2019 - 05.2020
Patient Financial Specialist
Mount Carmel Health System
03.2014 - 08.2018
Bachelor of Arts - Pre-Health Sciences
The Ohio State University
Associate of Arts -
The Ohio State University
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