Morgan Fisher
Columbus,OH
Summary
Dynamic Account Strategist with a proven track record at RoadRunner Recycling, showcasing exceptional adaptability and strategic thinking. Excelled in enhancing client satisfaction and exceeding margin goals through innovative account management and effective communication. Skilled in quantitative data management and fostering team-oriented environments, achieving significant business growth and partnerships.
Overview
8
8
years of professional experience
Work History
Account Strategist
RoadRunner Recycling
12.2023 - Current
- Facilitate negations with vendors to ensure our accounts remain profitable and margin goals are met or exceeded.
- Create and execute plans for a diverse portfolio of accounts, consistently meeting or exceeding performance targets and expectations.
- Established strong relationships with key vendors, fostering long-term partnerships and increased business opportunities.
- Enhanced client satisfaction by developing customized account strategies tailored to their unique waste and recycling needs.
- Created and led trainings for team to increase overall performance.
- Utilized specialized software to capture and process data.
Vendor Implementation Specialist
RoadRunner Recycling
06.2021 - 12.2024
- Executed hauler swaps by working with our vendors to coordinate removals and deliveries of waste equipment.
- Oversaw and signed vendor and customer contracts.
- Specialized in company's internal software and updated data to accurately reflect expenses and revenue.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for team, leading to higher employee retention rates and better overall performance.
Ambassador
WVU Hospital
10.2020 - 06.2021
- Promoted good patient, visitor, and vendor relations and satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted patients and visitors to create welcoming atmosphere.
- Anticipate visitor's needs and concerns, answer their questions, and take appropriate action.
Strategic Data Director
Alpha Xi Delta Sorority
09.2019 - 05.2020
- Managed and updated special coding system used for recruiting new members to Alpha Xi Delta.
- Oversaw recommendations of potential new members from women in Alpha Xi Delta.
- Understood values of Alpha Xi Delta in order to determine good candidates.
- Worked with team of members in similar positions in order to achieve goals.
- Filtered through over 300 applications looking for suited qualities, ambitions, and values.
Special Events Coordinator
WVU Campus Recreation
05.2019 - 03.2020
- Organized special events, philanthropies, tournaments, and parties at West Virginia University Campus Recreation Center.
- Supported strategic planning and creative development. Increased sales by establishing relationships with clients, fostering communication in educational, athletic, and philanthropic communities.
- Marketed opportunities, and expanded use of facility to generate revenue by promoting and contributing to partnerships with other organizations in community.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
Electronic Communications Director
Alpha Xi Delta Sorority
08.2018 - 01.2019
- Managed social media and official website of Alpha Xi Delta.
- Lead a team of experienced workers to collect data, photography, and content.
- Communicated with other university sorority and fraternity members, including alumnae to promote Alpha Xi Delta.
- Created graphics and newsletters for a targeted audience.
- Increased total following and interaction on social media.
Waitress
Applebee's Neighborhood Grill
05.2017 - 08.2017
- Demonstrated genuine hospitality while greeting guests.
- Took orders and supplied food and beverages in timely manner.
- Resolved guest complaints quickly and efficiently.
- Handled customer's checks by closing out bills quickly and accurately.
Education
Bachelor of Science - Design Studies
West Virginia University
Morgantown, WV12.2020
Skills
- Quantitative data management
- Attention to detail
- Adaptability and flexibility
- Strategic thinking
- Effective communication
- Team and goal oriented
- Problem solving
- Organizational skills
Programs
G-Suite, HubSpot, Zoom, SharePoint, Mode, Slack
Timeline
Account Strategist
RoadRunner Recycling
12.2023 - Current
Vendor Implementation Specialist
RoadRunner Recycling
06.2021 - 12.2024
Ambassador
WVU Hospital
10.2020 - 06.2021
Strategic Data Director
Alpha Xi Delta Sorority
09.2019 - 05.2020
Special Events Coordinator
WVU Campus Recreation
05.2019 - 03.2020
Electronic Communications Director
Alpha Xi Delta Sorority
08.2018 - 01.2019
Waitress
Applebee's Neighborhood Grill
05.2017 - 08.2017
Bachelor of Science - Design Studies
West Virginia University
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