Summary
Overview
Work History
Education
Skills
Involvement
Timeline
Generic

Lundi C. Lennon

Summary

Results-driven manager with expertise in leading high-performing sales teams and executing successful program initiatives. Proven track record in data analysis and strategy implementation that boosts operational efficiency and sales growth. Experienced in budget management, event planning, and team development, consistently achieving measurable results aligned with organizational objectives.

Overview

8
8
years of professional experience

Work History

Flagship Associate Boutique Manager

Aritzia
07.2024 - Current
  • Lead, support, and develop an 80-person sales team to meet and exceed performance targets and personal objectives.
  • Onboard new hires and manage their performance by providing interactive coaching and feedback.
  • Manage day-to-day boutique performance of sales, product, and service teams to support business objectives.
  • Analyze qualitative and quantitative results to identify opportunities and create actionable solutions.
  • Collaborate with cross-functional leaders and teams to drive and execute action items to improve performance and operations.

Department Manager

Nordstrom
10.2022 - 06.2024
  • Developed, coached, scheduled, and motivated a 25-person team to meet and exceed personal and sales goals.
  • Taught and modeled elevated customer service and selling standards; relationship and appointment-based selling.
  • Managed and directed stock support and the sales team to collaboratively maintain a 2-level stockroom to standard.
  • Created best practices and processes to streamline logistical operations in the stockroom and sales floor.
  • Partnered with vendors, communicated feedback and needs, and conducted contests and trunk shows to boost sellthrough and volume.
  • Merchandised sales floor to company and brand standards and facilitated floor moves.

Program Manager

City Hope SF
02.2022 - 10.2022
  • Orchestrated and facilitated community dinners and breakfasts serving 100+ guests per event 2-3 times a week.
  • Co-managed the Community Living Room program and Café - in partnership with the San Francisco Community Health Center.
  • Planned and oversaw grocery delivery for 60+ elderly and individuals with disabilities.
  • Supervised, supported, and partnered with the City Hope Chef and additional program staff members and volunteers to streamline services.
  • Designed, regulated, and reconciled program budgets of $100,000.
  • Created, organized, and maintained program calendars, tools, and working documents.
  • Governed and directed the City Hope Internship program from conception to completion; recruited and hired top talent to participate in the City Hope Internship.
  • Cultivated, grew, and propelled organic partnerships with donors, volunteers, organizations, K-12 schools, and colleges.

Case Specialist

Davis Street Community Center
10.2020 - 02.2022
  • Determined client eligibility and processed documents for subsidized childcare services and client recertifications.
  • Assessed and enrolled eligible families for Alternative Payment Program childcare subsidy contracts.
  • Supported in preparing childcare centers for reopening and aided in mass enrollment for all Davis Street Centers.
  • Performed daily data entry functions in CC3 software and managed correspondence and updates to family cases.
  • Transferred, prepared, and supervised all Stage 2 CalWORKs funding source transfer case files.
  • Counseled and assisted parents to leverage additional services offered by Davis Street.

After School Counselor

After School All-Stars
09.2019 - 04.2020
  • Managed daily schedule and activities for students.
  • Built and grew relationships with parents and assisted in advocating for students and parents when needed.
  • Evaluated students and created plans to resolve behavioral and emotional challenges expressed by students.
  • Complied with state and site regulations about mandated reporting of abuse or child endangerment.
  • Applied positive and effective disciplinary actions to correct ineffective behaviors.
  • Partnered and collaborated with other counselors and supervisors to adjust plans and schedules as needed.

Assistant Store Manager

Peek
08.2017 - 04.2019
  • Interviewed, hired, and developed Sales Associates and Supervisors; Conducted the onboarding process.
  • Managed and planned daily tasks, schedules, and operations; Led and executed all Special and Customer Events.
  • Consistently drove for results and modeled efficient selling behaviors for the team to meet and exceed sales goals.
  • Designed, planned, and executed Visual Set Directives through effective communication and delegation.
  • Taught and assessed presentational guidelines and policies by coaching and working shoulder-to-shoulder with the team to ensure policies and guidelines were adhered to.

Education

Bachelor of Interdisciplinary Studies - Counseling and Educational Psychology

GEORGIA STATE UNIVERSITY
05.2020

Skills

  • Sales Management
  • Program Management
  • Program Strategy
  • Budget Management
  • Event Planning & Execution
  • People Management & Recruiting
  • Project Management
  • Client Management
  • Inventory Management
  • Customer & Community Experience Design
  • New Business Development
  • Qualitative Data Management
  • Coaching and Mentoring
  • Quantitative Data Management
  • Technically adept: Slack, Google Suite, Microsoft Office, CC3

Involvement

  • Member, SF Food Security Coalition, 2022, San Francisco, CA
  • Volunteer, Kid City at City of Refuge, 2019, Atlanta, GA
  • Volunteer Tutor, After School All-Stars at Atlanta Mission, 2018, Atlanta, GA
  • Mentor Coordinator, College Now Mentor Program, 2012-2013, Pittsburgh, PA
  • Tutor, Pittsburgh King Pre-K to 8th Grade School, 2012, Pittsburgh, PA

Timeline

Flagship Associate Boutique Manager

Aritzia
07.2024 - Current

Department Manager

Nordstrom
10.2022 - 06.2024

Program Manager

City Hope SF
02.2022 - 10.2022

Case Specialist

Davis Street Community Center
10.2020 - 02.2022

After School Counselor

After School All-Stars
09.2019 - 04.2020

Assistant Store Manager

Peek
08.2017 - 04.2019

Bachelor of Interdisciplinary Studies - Counseling and Educational Psychology

GEORGIA STATE UNIVERSITY
Lundi C. Lennon
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