Lundi C. Lennon
Summary
Strategic program and business leader passionate about advancing mission-driven organizations. Over a decade of experience managing large-scale, multimillion-dollar programs and high-performing teams of 80+ staff, creating operational frameworks and human-centered experiences that drive engagement and measurable impact. Proven track record in designing and executing initiatives that leverage data-driven insights to optimize performance, empower teams, and deliver transformative outcomes across nonprofit and for-profit sectors.
Overview
9
9
years of professional experience
Work History
Flagship Associate Boutique Manager
Aritzia
07.2024 - Current
- Lead, support, and develop an 80-person sales organization, driving consistent achievement of performance targets while advancing individual career and professional development goals.
- Own end-to-end talent lifecycle management, including onboarding, performance evaluation, and ongoing coaching through structured feedback and development planning.
- Direct day-to-day flagship boutique performance across sales, product execution, and service delivery to ensure alignment with strategic business objectives.
- Analyze qualitative and quantitative performance data to identify trends, surface opportunities, and implement actionable solutions that improve results.
- Partner cross-functionally with Operations, Merchandising, Talent Management, and regional leadership to execute initiatives that enhance performance, efficiency, and client experience.
- Serve as a senior leader and escalation point, balancing commercial results with team engagement and operational excellence.
Department Manager
Nordstrom
10.2022 - 06.2024
- Managed, coached, and inspired a 25-person team, consistently exceeding sales objectives and fostering professional growth.
- Modeled and reinforced elevated customer experience and selling standards, including relationship-driven and appointment-based selling to build long-term client loyalty.
- Directed coordination between sales and stock support teams, maintaining operational excellence across a two-level stockroom and sales floor.
- Designed and implemented best-practice processes to streamline stockroom logistics and sales floor execution, improving efficiency and product availability.
- Partnered with vendors and brand representatives to communicate business needs, execute trunk shows and contests, and increase sell-through and volume.
- Led visual merchandising execution, ensuring alignment with company and brand standards and successfully facilitating floor moves and transitions.
Program Manager
City Hope SF
02.2022 - 10.2022
- Orchestrated and facilitated community meals programs, delivering breakfasts and dinners for 100+ guests per
event, 2–3 times weekly, ensuring consistent service delivery and operational readiness. - Co-managed the Community Living Room Program and Café in partnership with the San Francisco Community Health Center, coordinating services, staffing, and daily operations.
- Planned and oversaw the grocery delivery program serving 60+ elderly individuals and people with disabilities, maintaining reliability, safety, and program continuity.
- Supervised, supported, and collaborated with program staff, culinary leadership, and volunteers, streamlining workflows and improving service efficiency.
- Designed, managed, and reconciled $100K+ program budgets, ensuring fiscal accountability and alignment with organizational priorities.
- Built and maintained program infrastructure, including calendars, tools, documentation, and operational playbooks.
- Oversaw the City Hope Internship Program from conception to completion, successfully recruiting and hiring top talent to strengthen the organization’s internship pipeline.
- Cultivated and expanded strategic partnerships with donors, volunteers, community organizations, K–12 schools, and colleges to strengthen program reach and sustainability.
Case Specialist
Davis Street Community Center
10.2020 - 02.2022
- Determined eligibility and processed documentation for subsidized childcare services, ensuring timely enrollment and accurate family recertifications.
- Assessed and enrolled families in Alternative Payment Program childcare subsidy contracts, supporting access to critical childcare resources.
- Coordinated center reopening and mass enrollment initiatives across multiple sites, streamlining operations and improving service delivery.
- Managed case files, daily updates, and data entry in CC3 software, maintaining program compliance and accurate reporting.
- Oversaw the transfer, preparation, and supervision of Stage 2 CalWORKs funding source cases, ensuring proper allocation of state resources.
- Counseled and guided parents to access additional services offered by Davis Street, improving engagement and family outcomes
After School Counselor
After School All-Stars
09.2019 - 04.2020
- Managed daily schedule and activities for students.
- Built and grew relationships with parents and assisted in advocating for students and parents when needed.
- Evaluated students and created plans to resolve behavioral and emotional challenges expressed by students.
- Complied with state and site regulations about mandated reporting of abuse or child endangerment.
- Applied positive and effective disciplinary actions to correct ineffective behaviors.
- Partnered and collaborated with other counselors and supervisors to adjust plans and schedules as needed.
Assistant Store Manager
Peek
08.2017 - 04.2019
- Interviewed, hired, and developed Sales Associates and Supervisors; Conducted the onboarding process.
- Managed and planned daily tasks, schedules, and operations; Led and executed all Special and Customer Events.
- Consistently drove for results and modeled efficient selling behaviors for the team to meet and exceed sales goals.
- Designed, planned, and executed Visual Set Directives through effective communication and delegation.
- Taught and assessed presentational guidelines and policies by coaching and working shoulder-to-shoulder with the team to ensure policies and guidelines were adhered to.
Education
Bachelor of Interdisciplinary Studies - Counseling and Educational Psychology
GEORGIA STATE UNIVERSITY
05.2020
Skills
- Sales Management
- Program Management
- Program Strategy
- Budget Management
- Event Planning & Execution
- People Management & Recruiting
- Project Management
- Client Management
- Inventory Management
- Customer & Community Experience Design
- New Business Development
- Qualitative Data Management
- Coaching and Mentoring
- Quantitative Data Management
- Technically adept: Slack, Google Suite, Microsoft Office, CC3
Involvement
- Member, SF Food Security Coalition, 2022, San Francisco, CA
- Volunteer, Kid City at City of Refuge, 2019, Atlanta, GA
- Volunteer Tutor, After School All-Stars at Atlanta Mission, 2018, Atlanta, GA
- Mentor Coordinator, College Now Mentor Program, 2012-2013, Pittsburgh, PA
- Tutor, Pittsburgh King Pre-K to 8th Grade School, 2012, Pittsburgh, PA
Timeline
Flagship Associate Boutique Manager
Aritzia
07.2024 - Current
Department Manager
Nordstrom
10.2022 - 06.2024
Program Manager
City Hope SF
02.2022 - 10.2022
Case Specialist
Davis Street Community Center
10.2020 - 02.2022
After School Counselor
After School All-Stars
09.2019 - 04.2020
Assistant Store Manager
Peek
08.2017 - 04.2019
Bachelor of Interdisciplinary Studies - Counseling and Educational Psychology
GEORGIA STATE UNIVERSITY