Matthew Gilbert
Buffalo,NY
Summary
Dynamic leader with a proven track record at Enterprise Rent-A-Car, enhancing operational efficiency and customer satisfaction. Excelled in relationship building, while managing a team of 9, and increasing overall branch revenue. Specializes in sales management and team development, consistently driving results and fostering a collaborative environment.
Overview
4
4
years of professional experience
Work History
Flagship Assistant Branch Manager
Enterprise Rent-A-Car
05.2024 - Current
- Conducted daily staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed and grew branch fleet of 350 vehicles and team of 9 full and part-time employees.
- Built rapport with a multitude of large accounts by ensuring proper facilitation of account needs.
- Trained and developed employees on the biases of customer service, sales, fleet and account management.
Assistant Branch Manager
Enterprise Rent-A-Car
12.2023 - 05.2024
- Improved damaged relationships with multiple accounts
- Assisted in development for multiple management promotions
Management Trainee
Enterprise Rent-A-Car
05.2022 - 12.2023
- Awarded top intern scholarship following successful completion of the program
- Ranked #1 on sales metric leaderboards for multiple consecutive months
- Contributed to an extremely fun and friendly office atmosphere
Social Media Marketing Intern
IceShaker
01.2021 - 07.2022
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Managed account of over seventy thousand followers
- Grew account engagement by over ten percent
- Designed and presented social media campaign ideas.
- Conducted daily updates to social media profiles to boost company online presence.
Education
Bachelor of Business Administration - Finance And Marketing
University At Buffalo
Buffalo, NY05.2022
Skills
- Relationship building and management
- Account Retention
- Sales management
- Client Relationship Management
- Employee Scheduling
- Operational Efficiency
- Resource Management
- Regulatory Compliance
- Team Development
- Risk Management
Timeline
Flagship Assistant Branch Manager
Enterprise Rent-A-Car
05.2024 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
12.2023 - 05.2024
Management Trainee
Enterprise Rent-A-Car
05.2022 - 12.2023
Social Media Marketing Intern
IceShaker
01.2021 - 07.2022
Bachelor of Business Administration - Finance And Marketing
University At Buffalo