Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Javier Rivera

Norwood,MA

Summary

Dynamic Flagship Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Well-versed in sales, personnel management, streamlining day-to-day operations, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

6
6
years of professional experience

Work History

Flagship Assistant Branch Manager

Enterprise Mobility
05.2023 - Current
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with key accounts while playing a key part in maintaining high net profits.

Management Trainee/Management Assistant

Enterprise Mobility
08.2022 - 04.2023
  • Improved management skills by participating in rigorous training programs and workshops.
  • Enhanced team performance by implementing effective communication strategies within the group (DISC Assessment).
  • Ranked very well on Enterprise Mobility tracker for customer service, sales, etc., for all MT/MA within Group 10 (Maine, Massachusetts) - Top 5 (Sept. '22 - Feb. '22), 6th (Mar. '23) and 13th in (Apr. '23)
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every point of the rental process.

Sales Associate

North Face
02.2021 - 08.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Utilized SRMS system in order to organize inventory; stock and replenish inventory with accuracy and efficiency.

Front Desk Associate

Planet Fitness
12.2019 - 03.2020
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.

Intern

Boston Public Health Commission
06.2018 - 08.2019
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Sorted and organized files, spreadsheets, and reports - Excel.

Education

Associate of Science - Marketing

Bentley University
Waltham, MA
05.2022

Skills

  • Relationship Building and Management
  • Account Management/Retention
  • Customer Retention
  • Communication
  • Problem Solving and Initiative
  • Adaptability
  • Staff Development and Management
  • Sales Expertise
  • Quick Study of Product Knowledge

Affiliations

  • Diversity, Equity and Inclusion Executive Board - Group 10 (Enterprise Mobility)
  • Africana Student Association Executive Board - Bentley University; 2x Organization of the Year Award Winner
  • Mankind Movement Executive Board Member - Bentley University

Timeline

Flagship Assistant Branch Manager

Enterprise Mobility
05.2023 - Current

Management Trainee/Management Assistant

Enterprise Mobility
08.2022 - 04.2023

Sales Associate

North Face
02.2021 - 08.2021

Front Desk Associate

Planet Fitness
12.2019 - 03.2020

Intern

Boston Public Health Commission
06.2018 - 08.2019

Associate of Science - Marketing

Bentley University

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Javier Rivera