Morgan Fleming
Middleburg,FL
Summary
Motivated team player with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Ability to handle multiple projects simultaneously with a high degree of accuracy. Familiar with various social media platforms, CRM, and online marketing techniques.
Overview
5
5
years of professional experience
Work History
Sales Intern
Express Employment Professionals
2022.06 - 2023.08
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Managed customer expectations and helped navigate sales processes.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Consulted with businesses to supply accurate product and service information.
Customer Service Representative
Walmart
2019.08 - 2022.06
- Delivered exceptional customer service by leveraging extensive knowledge of products and services to create welcoming, positive experience.
- Cross-trained and backed up other customer service managers.
- Collaborated with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Met customer expectation guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Marketing Intern
A Mortgage Boutique
2019.02 - 2022.04
- Assisted in creating written, video, and image content for marketing channels.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Created customized marketing materials to increase product awareness.
- Tracked key performance indicators to measure success of campaigns.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Implemented new client management system.
Lifeguard
City of Portland Parks and Recreations
2018.05 - 2021.08
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Assisted in organizing and implementing recreational activities and programs.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
Education
Bachelor of Science - Business Marketing
The University of Tennessee
Chattanooga, TN05.2024
High School Diploma -
Portland High School
Portland, TN12.2019
Skills
- Experienced with all social media platforms.
- Skilled in MS Word, Teams, Powerpoint, Excel, Salesforce, Strata, Zoom, Qualtrics, Survey Monkey, CRM.
- Records administration
- Group Leadership
- Data Analysis
- Cold-calling
- Spreadsheets
- Sales Strategies
- Lead Generation
Timeline
Sales Intern
Express Employment Professionals
2022.06 - 2023.08
Customer Service Representative
Walmart
2019.08 - 2022.06
Marketing Intern
A Mortgage Boutique
2019.02 - 2022.04
Lifeguard
City of Portland Parks and Recreations
2018.05 - 2021.08
Bachelor of Science - Business Marketing
The University of Tennessee
High School Diploma -
Portland High School
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