Morgan Flynn
Henderson,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Life Insurance Agent
New York Life Insurance Co
05.2021 - 11.2021
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
Life & Health Agent
AIL Midwest
03.2021 - 04.2021
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Developed base for long-term sources of client prospects with referrals, occupational and special interest groups.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
- Cultivated professional relations to establish long-term profitable partnerships.
Member Service Supervisor
Oasis Cannabis
10.2015 - 03.2020
- Mentored and motivated employees in regards to service quality, knowledge and performance.
- Supervised team of representatives servicing customers.
- Managed floor operations in busy center handling daily inquiries.
- Answered inbound calls from wide range of members, welcoming callers in polite, friendly and professional manner.
Education
Esthetician License - Esthetics
Aveda Institute Las Vegas
Las Vegas, NV07.2011
High School Diploma -
Del Sol Academy Of The Performing Arts
Las Vegas, NV05.2010
Skills
- Strong organization skills
- Active listening
- Critical thinking
- Problem resolution
- Microsoft Office
- Client relations and retention
- Skilled multi-tasker
- Customer Service
- Focused on customer satisfaction
- Building Relationships
Timeline
Life Insurance Agent
New York Life Insurance Co
05.2021 - 11.2021
Life & Health Agent
AIL Midwest
03.2021 - 04.2021
Member Service Supervisor
Oasis Cannabis
10.2015 - 03.2020
High School Diploma -
Del Sol Academy Of The Performing Arts
Esthetician License - Esthetics
Aveda Institute Las Vegas
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