Morgan Folk

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout their dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Scheduled private events in our private dining rooms
• Placed orders for custom cakes and other desserts for special occasions such as graduations, anniversaries and birthdays
• Placed floral arrangement orders for decor purposes
• Answered additional questions about Breakers golf services, holiday reservations with custom menus
• Contributed to ensuring guests had a wonderful and seamless Breakers vacation experience.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

The responsibilities of this job consisted of:

• taking orders
• catering to allergies
• putting together family meals
• serving and accommodating tables
• cleaning the workspace
• stocking and organization
• working window service
• working cash register
• delivering online orders to curbside
• efficiency because of the high demand