Ray Kreik
Monterey,CA
Summary
Dynamic professional with extensive experience in hospitality and customer service, notably at Grab Louie's. Excelled in enhancing customer satisfaction and resolving issues, demonstrating exceptional communication skills and detail orientation. Proven track record in managing teams and improving operational efficiency. Skilled in computer applications and guest accommodations, contributing to significant improvements in service delivery.
Overview
12
12
years of professional experience
Work History
Guest Service Representative / Marketing / Host
Grab Louie's
01.2017 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Floor Manager / Host
Rocky Point Restaurant
01.2015 - 01.2017
- Managed inventory and stock levels to maintain availability of products.
- Managed team of 8 employees to maintain smooth-running operations of floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Host /Site Supervisor
Googie Grill
01.2013 - 01.2015
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Engineering And Management
San Diego State University
San Diego, CA01-1986
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
Accomplishments
I was very active with Carmel Business Association
I can read, write, and speak Arabic and French
Languages
Arabic
French
Limited Working
Timeline
Guest Service Representative / Marketing / Host
Grab Louie's
01.2017 - Current
Floor Manager / Host
Rocky Point Restaurant
01.2015 - 01.2017
Host /Site Supervisor
Googie Grill
01.2013 - 01.2015
Bachelor of Science - Engineering And Management
San Diego State University
Similar Profiles
Ainsley UnderwoodAinsley Underwood
Server at Louie's Grill & BarServer at Louie's Grill & Bar
Gideon GregoryGideon Gregory
Cook/Cleaner/Server at louie's pizzeriaCook/Cleaner/Server at louie's pizzeria
Tara SkaggsTara Skaggs
Server at Louie's Bar And GrillServer at Louie's Bar And Grill