Olivia Walker
Meridian,ID
Summary
Professional hospitality leader with deep expertise in guest relations and service excellence. Adept at fostering team collaboration and ensuring seamless operations in fast-paced environments. Strong communication and problem-solving skills, with focus on adaptability and delivering outstanding guest experiences. Known for reliability and consistency in meeting high standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Hostess
Ling and Louie's Asian Bar and Grill
09.2022 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
Restaurant Hostess
Joe's Crab Shack
11.2021 - 06.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Kids Club Worker
Axiom Fitness
05.2021 - 08.2021
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Logged children in and out of the Kids Club on the computer
- Answered phone calls from parents and other people who had questions about the Kids Club
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Education
Bachelor of Science - Sociology
Boise State University
Boise, ID12-2026
Skills
- Guest service
- Reservation coordination
- Exceptional communication
- Safe food handling
- Greeting and seating
- Team management
- Strong leadership
- Effective customer upselling
- Phone etiquette
- Effective multitasking
- Staff training
Certification
- ServSafe
Languages
ASL
Limited Working
Timeline
Head Hostess
Ling and Louie's Asian Bar and Grill
09.2022 - Current
Restaurant Hostess
Joe's Crab Shack
11.2021 - 06.2022
Kids Club Worker
Axiom Fitness
05.2021 - 08.2021
Bachelor of Science - Sociology
Boise State University
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