Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
2a
Abigail Flatt

Abigail Flatt

Corning

Summary

Restaurant Hostess who is reliable and dynamic, with an proven record at Louie's Hanover Square, where she excels at customer service and fixing problems. Increased guest happiness by communicating clearly and turning tables quickly, while still keeping the area clean. Skilled at using point-of-sale (POS) tools to make tasks easier and help teams work together in a fast-paced setting.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Louie's Hanover Square
Horseheads
09.2023 - Current
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Trained new hosts and hostesses.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • I answered the telephone to provide dining information.
  • Took reservations from patrons by phone or online.
  • I put together to-go orders and cashed the customers out.
  • I took DoorDash orders to houses if the delivery person wasn't available to do so.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Stocked server areas with supplies before, during and after shifts.
  • Supported serving staff to keep the dining room presentable and ready for guests.
  • I took beverage orders and served drinks during peak meal times for the servers.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.

Restaurant Hostess

Louie's Hanover Square
Horseheads
04.2022 - 08.2022
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Answered telephone to provide dining information and take reservations.
  • I put together to-go orders and cashed the customers out.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Stocked server areas with supplies before, during and after shifts.
  • Supported serving staff to keep the dining room presentable and ready for guests.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.

Education

Bachelor of Arts - Studio Art Major/Fashion Business Generalist Minor

Elmira College
Elmira, NY
06-2026

High School Diploma -

Corning Painted Post High School
Corning, NY
06-2022

Skills

  • Customer service
  • Problem-solving
  • Team collaboration
  • Reliability
  • Sales and marketing
  • Company policy compliance
  • Professional demeanor
  • Answer telephone calls
  • Cleanliness and hygiene

Accomplishments

  • I was one of 4 students at Elmira College who won the "Portraying Mark Twain" art competition sponsored by the Center for Mark Twain Studies in 2024 (my sophomore year).

Affiliations

  • As part of my minor in fashion business generalist at Elmira College, I'm in the Tommy Hilfiger fashion business school. The school has given me a lot of great chances, like going to New York City to attend SUNY FIT global management seminars. In addition, I've had the chance to meet Tommy Hilfiger with a small group of students.
  • For the last two weeks of the spring term, I went on a trip to Italy with my economics class. We learned about Italian food, art, history, wine, and how the economies of the North and South are different.

Certification

  • Excel for Beginners Certificate for successfully completing an online course provided by Great Learning Academy January 2025.

References

References available upon request.

Timeline

Restaurant Hostess

Louie's Hanover Square
09.2023 - Current

Restaurant Hostess

Louie's Hanover Square
04.2022 - 08.2022

Bachelor of Arts - Studio Art Major/Fashion Business Generalist Minor

Elmira College

High School Diploma -

Corning Painted Post High School

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Abigail Flatt