Morgan Ford
Piqua
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Marketing & Retail Sales
The Furniture Store
01.2016 - Current
- Provide expert customer service, guiding furniture selections and resolving inquiries
- Manage pricing, track inventory, and ensure timely replenishment
- Process transactions, maintain records, manage special orders, and handle warranty claims
- Collaborate with team members to streamline processes and achieve sales goals
- Stay updated on industry trends and advertising technologies
- Coordinate ad schedules across media channels while meeting deadlines
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Marketing Specialist
Crane Pumps & Systems
04.2023 - 08.2024
- Developed and maintained structured documentation workflows
- Executed Engineering Change Orders (ECO) and implemented Literature Change Requests (LCRs)
- Collaborated with engineering teams to improve documentation accuracy
- Created packaging designs, ensuring adherence to brand standards
- Organized and maintained trade show schedules and logistics
- Designed graphics, layouts, and illustrations for product promotion
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
Assembly Line Worker
Harmony Systems and Services
02.2017 - 08.2017
- Operated assembly line machinery to assemble products according to specifications
- Performed quality checks to ensure compliance with company standards
- Followed safety protocols and maintained a clean work area
- Identified and resolved issues to minimize downtime
- Maintained accurate records of production output
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
Education
Bachelor of Arts - Graphic And Digital Design
05-2024
- Honoree of Highest Honors
- Dean's List 2021, 2022, 2023, and 2024
- magna cum laude graduate
Associate of Arts - Liberal Arts And Sciences
05-2021
- Dean's List 2018, 2019, 2020, and 2021.
- Honor's Scholarship Recipient
Skills
- Positive Interpersonal Skills
- Collaborative Teamwork
- Service Excellence
- Strategic Problem-Solving
- Flexible and adaptable
- Social media management
- Digital marketing
- Customer research
- Sales expertise
Timeline
Marketing Specialist - Crane Pumps & Systems
04.2023 - 08.2024
Assembly Line Worker - Harmony Systems and Services
02.2017 - 08.2017
Marketing & Retail Sales - The Furniture Store
01.2016 - Current
Wright State University - Bachelor of Arts, Graphic And Digital Design
Edison State Community College - Associate of Arts, Liberal Arts And Sciences
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