Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Morgan Frey

Morgan Frey

Springfield ,OR

Summary

Organized, self motivated, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn and take on added responsibilities to meet team goals. Quick at grasping new skills. Works well in a team environment and individually. Loves to help others, problem solve, and troubleshoot.

Overview

2
2
years of professional experience

Work History

Team Member

KFC
01.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted customers in selecting merchandise best suited to needs.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Monitored and verified all merchandise was properly priced and labeled.
  • Observed packing operations to verify conformance to specifications.

Delivery Driver

GrubHub
06.2022 - 01.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Kept detailed records of deliveries and money received from customers.

Crew Member

Chipotle
01.2022 - 06.2022
  • Worked front counter, online station, and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Assistant Manager of Operations

Dollar Tree Stores
03.2021 - 12.2021
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Communicated with customers to assess satisfaction with products and services received.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and maintain operational guidelines for staff.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Stocking product and inventory in down time to ensure product variety and supply.
  • Backing up cashiers on shift to ensure team efficiency and speed.

Education

Springfield High School
Springfield, OR

Skills

  • Material Staging
  • Food Preparation Techniques
  • Rewards Programs
  • Guest Satisfaction
  • Changing Out Tills
  • Attention to Detail
  • Billing and Payment Processing
  • Complex Problem-Solving
  • Peer Relationships
  • Financial Management
  • Performance Maximization
  • Following Instructions
  • Maintain Systems
  • Product Knowledge
  • Documentation and Recordkeeping
  • Team Member Motivation
  • Proper Food Storage
  • Corrective Actions
  • Strategic Planning
  • Willingness to Learn
  • Money Handling
  • Removing Trash
  • Cooperative Relationships
  • Chemical Handling
  • Register Preparation
  • Teamwork and Collaboration
  • Facility Cleaning
  • Order Preparation
  • Safety Understanding
  • Clear Communication
  • Station Preparation
  • Quality Standards
  • Hospitality and Accommodation
  • Dietary Restrictions
  • Stocking and Replenishing
  • Heavy Lifting
  • Organizing Work Stations
  • Mentoring
  • Chopping Vegetables
  • Operational Efficiency and Safety
  • Safe Work Practices
  • Staff Training

Timeline

Team Member

KFC
01.2023 - Current

Delivery Driver

GrubHub
06.2022 - 01.2023

Crew Member

Chipotle
01.2022 - 06.2022

Assistant Manager of Operations

Dollar Tree Stores
03.2021 - 12.2021

Springfield High School

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Morgan Frey