Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Gaines

Satellite Beach,FL

Summary

Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Strengths include effective communication skills, problem-solving abilities, and strong leadership qualities. Has consistently contributed to team success through hard work and the ability to maintain high levels of productivity.

Overview

4
4
years of professional experience

Work History

Member Services

Planet Fitness
Satellite Beach, FL
08.2024 - Current
  • Customer service and relations specialist who builds upon the connections of peers and colleagues alike.
  • Managed customer accounts, financial records, and day-to-day operations.
  • Maintained and enhanced all workstations, from workout areas and offices to the front desk and locker rooms.

Shift Lead

Crumbl Cookies
Melbourne, FL
05.2022 - 10.2022
  • Maximized team performance by delegating tasks to associates, leading by example, and assigning colleagues' positions fit to their skill level.
  • Responded to customer inquiries and complaints in a professional manner.
  • Promptly advised customers about menu items, promotions, and future products when providing assistance.
  • Accurately followed health regulations to ensure consistent product quality.

Crew Member

Panera Bread
Satellite Beach, FL
02.2021 - 10.2021
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Adhered to health department regulations regarding food handling procedures.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Education

High School Diploma -

Westshore Junior/Senior High School
Melbourne, FL
05-2022

Skills

  • Leading and Training peers
  • Customer Service and Management
  • Creative Problem-Solving
  • Conflict Resolution
  • Written and verbal communication

Timeline

Member Services

Planet Fitness
08.2024 - Current

Shift Lead

Crumbl Cookies
05.2022 - 10.2022

Crew Member

Panera Bread
02.2021 - 10.2021

High School Diploma -

Westshore Junior/Senior High School

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Morgan Gaines