Morgan German
Zanesville,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Office Worker
Piedmont Gas Company
New Philadelphia, OH
03.2022 - 08.2022
- Answered phone calls and welcomed visitors to office.
- Organized filing systems, maintained records, and updated databases.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Monitored incoming messages on voicemail system ensuring prompt response times.
- Dispersed incoming mail to correct recipients throughout office.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Manager
Grizzley Axes
Pensacola, FL
11.2020 - 02.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with booking reservations over the phone for individual or group sessions.
- Ensured that all safety rules were being followed at all times by both staff members and participants alike.
Registration
MVHC
Zanesfield, OH
05.2014 - 04.2019
- Responsible for greeting and registering patients in a pleasant professional manner
- Responsible for collecting bill payments
- Verified Insurance coverage through Epic, phone or Passport system
- Responsible for scheduling appointments for patients.
Crew Member
Dairy Queen
Zanesfield, OH
08.2012 - 09.2014
- Responsible for taking and preparing customer orders
- Responsible for handling money and providing customers with correct change
- Responsible for cleaning and maintaining equipment after every shift.
Education
Diploma -
Zanesville High School
05.2014
Skills
- Able to multitask and work well under pressure
- Excels in critical thinking and ability to problem solve
- Worked both as a crew member and independently
- Excellent Customer Service skills
- Self-motivated; able to learn on own initiative
- Excellent record of dependability
- Attentive to quality and detail
References
Excellent references upon request
Timeline
Office Worker
Piedmont Gas Company
03.2022 - 08.2022
Manager
Grizzley Axes
11.2020 - 02.2022
Registration
MVHC
05.2014 - 04.2019
Crew Member
Dairy Queen
08.2012 - 09.2014
Diploma -
Zanesville High School
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