MORGAN GIULIANO
Berkeley,NJ
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level law enforcement position.
Overview
8
8
years of professional experience
Work History
Certified 911 Public Safety Telecommunicator
Ocean County Sheriff's Department
09.2023 - Current
- Enhanced communication between first responders by diligently relaying critical information and updates.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Contributed to a safer community by promptly answering emergency calls and providing life-saving instructions over the phone.
- Demonstrated empathy and professionalism while handling emotionally-charged calls from distressed individuals.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Handle administrative phone calls for multiple jurisdictions handled by Ocean County Sheriff's Office
- Transfer calls to correct jurisdictions for asset dispatch
- Improved call response times by efficiently triaging emergency calls and dispatching appropriate resources.
Police Communications Dispatcher
Long Beach Township Police Department
05.2021 - Current
- Properly dispatch units based on location of units and call priority to ensure accurate and appropriate response times
- CJIS, NCIC, AOC, NJCourts experience
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Ensure proper radio etiquette is used to communicate over private and public channels
- Serve as communication between Officers and County dispatch for updates on EMS/Fire calls to ensure safety and proper care of all units.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Assisted in the apprehension of suspects through effective surveillance and detailed descriptions provided to officers.
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Emergency Medical Technician Basic
Berkeley Township Police Department
01.2021 - 09.2023
- Enhanced patient care by providing immediate medical attention and stabilizing life-threatening conditions during emergencies.
- Assisted paramedics in advanced procedures, contributing to successful treatment outcomes for patients.
- Collaborated with emergency response teams to ensure seamless coordination and rapid transport of patients to appropriate medical facilities.
- Maintained clean and organized ambulances, ensuring a safe and efficient environment for both patients and colleagues.
- Conducted thorough assessments of patient conditions, utilizing critical thinking skills to determine optimal courses of action.
- Communicated effectively with dispatchers, relaying vital information about patient conditions and incident locations for timely responses.
- Operated emergency vehicles safely and efficiently, adhering to traffic regulations while prioritizing the well-being of patients during transport.
- Participated in ongoing training sessions and workshops, staying up-to-date on best practices in emergency medical care.
- Documented accurate patient care reports, maintaining comprehensive records for future reference by healthcare professionals.
Emergency Medical Technician
Hackensack Meridian Health System
10.2020 - 05.2021
- Enhanced patient care by providing immediate medical attention and stabilizing life-threatening conditions during emergencies.
- Assisted paramedics in advanced procedures, contributing to successful treatment outcomes for patients.
- Collaborated with emergency response teams to ensure seamless coordination and rapid transport of patients to appropriate medical facilities.
- Maintained clean and organized ambulances, ensuring a safe and efficient environment for both patients and colleagues.
- Conducted thorough assessments of patient conditions, utilizing critical thinking skills to determine optimal courses of action.
- Communicated effectively with dispatchers, relaying vital information about patient conditions and incident locations for timely responses.
- Operated emergency vehicles safely and efficiently, adhering to traffic regulations while prioritizing the well-being of patients during transport.
- Participated in ongoing training sessions and workshops, staying up-to-date on best practices in emergency medical care.
- Documented accurate patient care reports, maintaining comprehensive records for future reference by healthcare professionals.
Emergency Medical Technician
Gem Mobile Health
10.2018 - 12.2020
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
Clerical Associate
Kuflik Dermatology
05.2018 - 10.2018
- Streamlined office processes by implementing efficient filing systems and document management.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Enhanced team productivity through expert organization of department calendars, meetings, and events.
Insurance Verification Specialist
Community Surgical Supply
04.2016 - 01.2018
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
- Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
Data Entry Clerk
Horizon Blue Cross And Blue Shield Of NJ
10.2015 - 04.2016
- Able to translate critical information for inputting accurately into database programs
- Enhanced data accuracy by meticulously reviewing and correcting errors in claim forms and databases.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Hostess
River Rock Bar And Restaurant
08.2015 - 01.2016
- Operate cash register, provide customer service, provide knowledge on items in restaurant
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
Education
Some College (No Degree) - General Studies
Ocean County College
Toms River, NJEmergency Medical Technician Certification - Emergency Medical Technician
Ocean County Training Academy
Waretown09.2019
High School Diploma -
Central Regional High School
Bayville, NJ06.2013
Skills
- Stress Management
- Empathy and Compassion
- Multitasking Abilities
- Decision Making
- Adaptability
- Customer Service
- Effective Communication
- Active Listening
- Attention to Detail
- Critical Thinking
- Problem Solving
- Confidentiality Maintenance
- Works Well Under Pressure
- Problem-Solving
Timeline
Certified 911 Public Safety Telecommunicator
Ocean County Sheriff's Department
09.2023 - Current
Police Communications Dispatcher
Long Beach Township Police Department
05.2021 - Current
Emergency Medical Technician Basic
Berkeley Township Police Department
01.2021 - 09.2023
Emergency Medical Technician
Hackensack Meridian Health System
10.2020 - 05.2021
Emergency Medical Technician
Gem Mobile Health
10.2018 - 12.2020
Clerical Associate
Kuflik Dermatology
05.2018 - 10.2018
Insurance Verification Specialist
Community Surgical Supply
04.2016 - 01.2018
Data Entry Clerk
Horizon Blue Cross And Blue Shield Of NJ
10.2015 - 04.2016
Hostess
River Rock Bar And Restaurant
08.2015 - 01.2016
Some College (No Degree) - General Studies
Ocean County College
Emergency Medical Technician Certification - Emergency Medical Technician
Ocean County Training Academy
High School Diploma -
Central Regional High School
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