Morgan Harrell

• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Assisted in training new hires on proper procedures, software usage, and company policies ensuring consistent performance levels across the reservations team.
• Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.

Intake of patients, Processing payments, answering phones, customer service, setting appointment, assisting keeping kennels and all areas clean.