Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

MORGAN HARTENSTEIN

Weston

Summary

A mental health care professional distinguished for exceptional productivity and efficiency in task completion. Possesses a broad skill set in crisis management, de-escalation techniques, crisis intervention, and client support. Outstanding in empathy, active listening, and communication, delivering effective support and securing favorable results for clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Behavioral Health Professional

North Central Healthcare
03.2023 - Current
  • Conducted comprehensive assessments to identify patient needs and develop individualized treatment plans.
  • Implemented evidence-based therapeutic interventions including CBT, DBT, and crisis intervention strategies to address various mental health disorders and emergency situations.
  • Collaborated with mental health professionals and staff to perform clinical assessments, develop treatment plans, and assess risks associated with mental health issues such as suicide or self-harm behaviors.
  • Maintained accurate records of client progress, including clinical notes, evaluations, and discharge summaries.
  • Acted as a client advocate by coordinating necessary services and resolving emergency issues during crisis situations.
  • Provided support to individuals in managing stress, enhancing self-esteem, and addressing emotional and mental health concerns.
  • Demonstrated proficiency in Crisis Prevention Intervention (CPI) techniques to de-escalate volatile situations.
  • Contributed to case conferences and team meetings, facilitating discussions on patient progress and treatment adjustments.

Sales Associate

Bath & Body Works
09.2022 - Current
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Delivered exceptional customer service to members and guests, both in person and over the phone.

Guest/Food Service

Kwik Trip
04.2021 - 12.2022
  • Provided exceptional customer service to ensure guest satisfaction.
  • Ensured adherence to company standards for shelving maintenance.
  • Maintained cleanliness in store premises and consistently provided customers with freshly prepared food and beverages.
  • Provided excellent customer service to members and guests in person and by phone.

Product Handler

FootLocker
08.2020 - 04.2021
  • Managed inventory maintenance
  • Maintained efficient stock management through proper identification and placement of materials
  • Maintained accurate records of inventory locations.

Cashier

Lee's Piggly Wiggly
06.2019 - 08.2020
  • Welcomed customers
  • Helped locate items, and provided advice or recommendations to customers
  • Operated cash registers and other electronics.

Arcade Attendant/ Lifeguard

Grand Lodge Waterpark Resorts
11.2017 - 04.2019
  • Maintained a high level of oversight on pool patron safety, arcade performance, and inventory management.
  • Offered immediate response to emergencies and provided essential first aid support.
  • Exhibited strong skills in food preparation, money management, and delivering excellent customer service.

Education

High School Diploma -

Mosinee High School
Mosinee, WI

Skills

  • Clinical Documentation
  • Mental Health Assessment
  • Suicide Prevention
  • Social Skills Development
  • Effective Communication Skills (Verbal/Written)
  • Dependability
  • Conflict Resolution
  • Flexibility
  • Payment Processing
  • Customer Service-Oriented

Certification

  • BLS Provider ( CPR and AED)
  • CBRF Med Administration

References

References available upon request.

Timeline

Behavioral Health Professional

North Central Healthcare
03.2023 - Current

Sales Associate

Bath & Body Works
09.2022 - Current

Guest/Food Service

Kwik Trip
04.2021 - 12.2022

Product Handler

FootLocker
08.2020 - 04.2021

Cashier

Lee's Piggly Wiggly
06.2019 - 08.2020

Arcade Attendant/ Lifeguard

Grand Lodge Waterpark Resorts
11.2017 - 04.2019

High School Diploma -

Mosinee High School

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MORGAN HARTENSTEIN