Morgan Hartenstein
Summary
Compassionate healthcare professional with extensive experience in patient support within hospital and behavioral health environments. Proficient in patient communication, care coordination, documentation, crisis management, and customer service. Recognized for exceptional organizational skills and attention to detail, effectively managing multiple responsibilities in fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
GUEST / FOOD SERVICE
Kwik Trip
Madison
04.2026 - Current
- Delivered excellent customer service to members and guests in person and by phone, fostering positive dining experiences.
- Monitored food quality and freshness during service hours to uphold customer satisfaction.
- Maintained cleanliness in store premises and consistently provided customers with freshly prepared food and beverages.
- Ensured adherence to company standards for shelving maintenance to enhance product accessibility.
Health Unit Coordinator
UW Health University Hospital
Madison
12.2025 - Current
- Coordinated patient admissions and discharges within hospital units to streamline patient flow and reduce wait times.
- Managed communication between medical staff, patients, and families to enhance patient understanding and satisfaction.
- Facilitated interdepartmental communications, ensuring seamless patient care processes and improving collaboration among staff.
- Scheduled appointments and organized patient records for easy access.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Completed day-to-day duties accurately and efficiently.
Sales Associate
Bath & Body Works
Rib Mountain
09.2022 - 02.2026
- Demonstrated product features and benefits tailored to meet customers' specific needs, enhancing their shopping experience.
- Delivered exceptional customer service to members and guests, fostering positive relationships both in person and over the phone.
- Processed returns, exchanges, and refunds, ensuring customer satisfaction and adherence to company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
Behavioral Health Professional
North Central Healthcare
Wausa
03.2023 - 11.2025
- Implemented evidence-based therapeutic interventions, including CBT, DBT, and crisis intervention strategies.
- Collaborated with mental health professionals to perform clinical assessments and evaluate risks associated with self-harm behaviors.
- Conducted comprehensive assessments to identify patient needs and develop tailored treatment plans.
- Advocated for clients by coordinating essential services and resolving emergency issues during crises.
- Maintained accurate client progress records, ensuring continuity of care through detailed clinical notes and discharge summaries.
- Facilitated case conferences, discussing patient progress and collaboratively adjusting treatment plans to optimize outcomes.
- Supported individuals in stress management, self-esteem enhancement, and emotional health improvement, fostering personal growth and resilience.
- Demonstrated proficiency in Crisis Prevention Intervention (CPI) techniques to de-escalate volatile situations.
Guest/Food Service
Kwik Trip
Weston
04.2021 - 12.2022
- Delivered excellent customer service to members and guests both in person and by phone to foster positive experiences.
- Maintained clean store premises while delivering freshly prepared food and beverages to enhance customer satisfaction.
- Ensured compliance with company shelving standards to enhance product visibility and accessibility.
Product Handler
FootLocker
Wausau
08.2020 - 04.2021
- Processed orders for delivery and pickup, ensuring accuracy and efficiency.
- Collaborated with team members to fulfill orders on time, enhancing customer satisfaction.
- Operated scanning devices to track incoming and outgoing shipments.
- Packaged merchandise securely for transportation to various locations.
- Organized inventory shelves and bins according to established guidelines.
- Maintained cleanliness and safety standards, contributing to a safe work environment.
Cashier
Lee's Piggly Wiggly
Mosinee
06.2019 - 08.2020
- Processed customer transactions swiftly and accurately to ensure satisfaction.
- Operated cash register and POS system for payments via cash, check, and credit card.
- Greeted customers and resolved inquiries to enhance product understanding and service experience.
- Assisted customers with product navigation and inquiries to enhance shopping experience.
- Collaborated with team members to streamline customer service processes and improve satisfaction.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Executed additional management-directed duties to support daily operations and maintain service quality.
Arcade Attendant/ Lifeguard
Grand Lodge Waterpark Resorts
Rothschild
11.2017 - 04.2019
- Monitored pool patron safety and arcade performance while managing overall inventory effectively.
- Responded promptly to emergencies, providing essential first aid support as needed.
- Welcomed customers and assisted in locating items to enhance shopping experiences.
- Streamlined inventory maintenance through proper identification and placement of materials.
- Operated cash registers and electronic systems to facilitate smooth transactions.
- Demonstrated food preparation skills and money management, prioritizing customer service.
Education
High School Diploma -
Mosinee High School
Mosinee, WISkills
- Mental health assessment
- Appointment scheduling
- Team collaboration
- Conflict resolution
- Suicide prevention strategies
- Social skills development
- Effective communication
- Dependability
- Leadership skills
- Payment processing
- Client support
Certification
- CBRF Med Administration
- BLS Provider (CPR and AED)
Profiles - Linkedin
linkedin.com/in/morgan-hartenstein
References
References available upon request.
Timeline
GUEST / FOOD SERVICE
Kwik Trip
04.2026 - Current
Health Unit Coordinator
UW Health University Hospital
12.2025 - Current
Behavioral Health Professional
North Central Healthcare
03.2023 - 11.2025
Sales Associate
Bath & Body Works
09.2022 - 02.2026
Guest/Food Service
Kwik Trip
04.2021 - 12.2022
Product Handler
FootLocker
08.2020 - 04.2021
Cashier
Lee's Piggly Wiggly
06.2019 - 08.2020
Arcade Attendant/ Lifeguard
Grand Lodge Waterpark Resorts
11.2017 - 04.2019
High School Diploma -
Mosinee High School