Morgan Hendricks
Las Vegas,NV
Summary
Knowledgeable in customer service with strong foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Walmart
Las Vegas, NV
08.2024 - Current
- Trained new associates on operational procedures and customer service best practices.
- Resolved customer complaints promptly, ensuring positive resolutions and repeat business.
- Implemented promotional strategies to drive sales during peak seasons and events.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Sales Associate
S&S Fuels
Las Vegas, NV
02.2022 - 09.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and accuracy in product displays.
- Processed transactions efficiently using point-of-sale systems, maintaining financial accuracy.
- Collaborated with team members to execute promotional campaigns and merchandising strategies.
- Provided training and guidance to new associates on sales techniques and customer service standards.
Retail Sales Associate
Bath & Body Works
Las Vegas, NV
12.2021 - 09.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed point-of-sale transactions while maintaining accuracy in cash handling.
- Maintained store presentation standards by organizing merchandise displays effectively.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
Lifeguard
MGM Resorts
Las Vegas, NV
07.2020 - 09.2021
- Monitored pool activities to ensure guest safety and adherence to regulations.
- Responded promptly to emergencies, administering first aid and CPR as necessary.
- Enforced facility rules to maintain a safe environment for patrons.
- Conducted regular safety inspections of pool area and equipment.
- Assisted in training new lifeguards on emergency procedures and safety protocols.
- Maintained accurate records of incidents, rescues, and safety drills.
- Provided excellent customer service by engaging with guests and addressing concerns promptly.
Grill Cook
Smashburger
Las Vegas, NV
12.2018 - 06.2020
- Grilled burgers and prepared menu items according to established recipes and quality standards.
- Maintained cleanliness and sanitation of grill station, ensuring compliance with health regulations.
- Operated grill equipment efficiently, adapting cooking techniques to enhance flavor and presentation.
- Collaborated with team members to streamline food preparation and improve service times during peak hours.
Education
High School Diploma -
Palo Verde
Las Vegas, NV06-2020
Skills
- Customer service
- Problem-solving and collaborative teamwork
- Customer assistance and transaction processing
- Sales and cash handling
- Reliability and punctuality
- Store opening and closing
- Cash register operation
- Store maintenance
Certification
- First Aid/CPR Certified
Timeline
Retail Sales Associate
Walmart
08.2024 - Current
Sales Associate
S&S Fuels
02.2022 - 09.2024
Retail Sales Associate
Bath & Body Works
12.2021 - 09.2024
Lifeguard
MGM Resorts
07.2020 - 09.2021
Grill Cook
Smashburger
12.2018 - 06.2020
High School Diploma -
Palo Verde