Morgan Henley
Bristol,TN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Insurance Follow-Up Specialist
Blue Ridge Radiology, P.C
Bristol, TN
04.2023 - Current
- Identified and corrected errors related to billing, coding, and reimbursement from insurance companies.
- Followed up with insurance carriers regarding claim status of unpaid or rejected claims.
- Assisted patients with inquiries regarding their medical bills.
- Processed claims for payment according to established procedures.
- Researched and resolved insurance discrepancies for assigned accounts.
Customer Service Cashier
Ups Store
Bristol, TN
11.2022 - 04.2023
- Balanced cash drawers at the end of each shift.
- Greeted customers and provided friendly customer service.
- Received and sorted incoming mail according to predetermined criteria.
- Inspected outgoing mail for correct postage, addressing, and labeling.
- Stamped postmarks on letters and packages.
- Scanned barcodes on packages entering the facility in order to track their progress through processing centers.
- Sold stamps, services and packaging.
Assistant Daycare Manager
The Gathering Place
Abingdon, VA
02.2021 - 11.2022
- Developed and implemented policies and procedures for daycare staff.
- Monitored daily activities of children to ensure safety and proper supervision.
- Assisted in the development of individual education plans for each child.
- Provided guidance to teachers on classroom management techniques and strategies.
- Ensured compliance with all state regulations regarding childcare centers.
Education
High School Diploma -
Abingdon High School
Abingdon, VA05-2010
Skills
- Conflict resolution abilities
- Medical billing proficiency
- HIPAA Compliance
- Time Management
- Adaptability and Flexibility
- Problem-solving skills
Timeline
Insurance Follow-Up Specialist
Blue Ridge Radiology, P.C
04.2023 - Current
Customer Service Cashier
Ups Store
11.2022 - 04.2023
Assistant Daycare Manager
The Gathering Place
02.2021 - 11.2022
High School Diploma -
Abingdon High School
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