Morgan Herndon
Carl Junction,USA
Summary
Financial aid professional equipped to navigate complex financial aid processes and provide strategic support. Strong analytical skills, attention to regulation compliance, and knack for problem-solving ensure effective solutions. Known for fostering team collaboration, adapting to changing needs, and achieving results. Adept at communication, guidance, and maintaining confidentiality.
Overview
13
13
years of professional experience
Work History
Financial Aid Advisor
University of Arkansas Grantham
Remote
09.2025 - Current
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
- Maintained accurate records of student interactions and financial aid transactions within database systems.
- Package all student's funding plans for federal loans, grants, VA benefits, and more with supporting documentation.
Financial Aid Coordinator
WTI
Joplin, MO
02.2025 - 09.2025
- Developed and maintained relationships with lenders, ensuring students had access to a variety of funding sources for their education.
- Worked closely with campus departments to streamline the disbursement process, ensuring timely delivery of funds to students' accounts.
- Enhanced student satisfaction by providing prompt and accurate responses to inquiries regarding financial aid options.
- Provided support to students facing financial difficulties by creating individualized payment plans that met both institutional needs and student capabilities.
Health Concierge
Aetna
Joplin, MO
02.2023 - 02.2024
- Take Inbound calls daily
- Provide exceptional customer service
- Handling multiple systems at once
- Inform members of benefits and eligibility
- Work with claims daily
- Meet and exceed metrics for bonuses
- Review calls and surveys daily
- Maintained accurate records of patient interactions, ensuring effective communication within the care team.
Driver Recruiter
Transport America
Joplin, MO
02.2020 - 07.2020
- Utilize multiple systems for driver contact
- Follow up with drivers scheduled for orientation
- Minimum of 80 outbound calls per day/per driver applications received
- Follow up for potential driver applicants
- Run background/drug/accident reports
- Use company map for hiring areas
Loan Specialist
Sun Loan Co
Joplin, MO
10.2019 - 02.2020
- Provide excellent customer service to customers in person/over the phone
- Approve/reject/coordinate all loan applications
- Tax preparation
- Networking with local community and local business
- Work closely with team members to obtain daily and monthly quotas
- Loan processing and collection communications
- Balance cash/debits/checkbook records daily
Sales Consultant
US Cellular
Joplin, MO
07.2017 - 08.2019
- Maintaining and exceeding monthly sales quotas
- Responsible for assisting customers with device and service questions
- Review and analyze customers plans and services
- Sell new US Cellular products and services
- Securing company assets
- Contacting current and potential customers
Patients Accounts
Freeman Health
Joplin, MO
10.2016 - 07.2017
- Update/add new health insurance per patient request
- Work daily AR calls to help collect outstanding balances
- Set up daily payment plans for large accounts
- Screen patients daily who may qualify for FFA help per request
- Take inbound calls/make a minimum of 50 outbound calls daily
- Maintain any transfer credits and provide daily balancing per payments and payment plans
Plasma Technician
BioLife
Joplin, MO
02.2016 - 07.2016
- Update/file/organize patient information
- Have high attention to detail due to changing medical requirements
- Perform daily vitals per donor to ensure patient health for donation
- Maintain/stock work station to be efficient and to keep up productivity
- Completed device calibration to correctly test blood sample accuracy
Recruiter
JB Hunt
Lowell, AR
08.2015 - 02.2016
- Create filters to find Class A drivers
- Contacting potential employees/drivers for employment opportunities
- Follow up with drivers and organize orientation meetings and trainings
- Maintain weekly goals to meet company expectations
Business Representative
AT&T
Joplin, MO
11.2012 - 01.2015
- Inbound call center for Enterprise Accounts
- Handle accounts for IBM, Apple, Deloitte, Boeing, etc
- Detailed account interface with large private and public companies
- Assisting with both national and international activities
- Fast paced office environment with back to back phone and computer work
- Used multiple computer programs at the same time
- Performance based reviews by management (always exceeding goals)
- Assisting with numerous management activities (steps toward management)
Education
High School Diploma - General Education
Pittsburg State University
Pittsburg, KSGeneral Education
MSSU
Joplin, MOPharmacy Certification
Franklin Technology
Joplin, MO05-2008
High School Diploma - undefined
Joplin High
Joplin, MO05-2005
Skills
- Software utilization
- Loan processing
- Policy interpretation
- Financial planning
- Student counseling
- Grant administration
- Microsoft office
- Eligibility guidelines
- Verification processes
- Payment plans
Timeline
Financial Aid Advisor
University of Arkansas Grantham
09.2025 - Current
Financial Aid Coordinator
WTI
02.2025 - 09.2025
Health Concierge
Aetna
02.2023 - 02.2024
Driver Recruiter
Transport America
02.2020 - 07.2020
Loan Specialist
Sun Loan Co
10.2019 - 02.2020
Sales Consultant
US Cellular
07.2017 - 08.2019
Patients Accounts
Freeman Health
10.2016 - 07.2017
Plasma Technician
BioLife
02.2016 - 07.2016
Recruiter
JB Hunt
08.2015 - 02.2016
Business Representative
AT&T
11.2012 - 01.2015
General Education
MSSU
Pharmacy Certification
Franklin Technology
High School Diploma - undefined
Joplin High
High School Diploma - General Education
Pittsburg State University