Morgan Hess
Avon,OH
Summary
Compassionate MSW graduate student with hands-on experience in behavioral health settings, including client assessment, care coordination, and crisis intervention. Dedicated to supporting individuals through client-centered approaches and improving access to mental health services.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Behavioral Health Specialist
The Centers for Families and Children
Cleveland, OH
02.2025 - 06.2025
- Conducted comprehensive client assessments to identify behavioral health and social needs
- Developed and implemented individualized treatment plans in collaboration with multidisciplinary teams
- Coordinated care and facilitated referrals to supportive services
- Addressed social determinants of health through targeted interventions
- Maintained accurate and timely documentation in Epic EHR
Childcare Provider
The Busanus Family
Avon, OH
08.2023 - 02.2025
- Provided care for two children (ages 0–5), supporting developmental milestones and routines
- Maintained a safe and structured environment promoting emotional and behavioral growth
- Applied conflict resolution strategies to address behavioral challenges
Style Consultant Team Member
Target
Avon, OH
08.2022 - 02.2025
- Resolved guest issues and addressed needs using strong problem-solving and communication skills
- Collaborated across departments to enhance team productivity
- Mentored and guided new team members during onboarding and training
- Adapted to store relocation while maintaining high-quality customer service
Undergraduate Research Assistant for Qualitative Dissertation Study
Department of Arts and Sciences, The Ohio State University
Columbus, OH
08.2024 - 12.2024
- Partnered with a doctoral researcher to support qualitative research initiatives
- Transcribed and anonymized interview content in compliance with ethical standards
- Assisted in preparing data for analysis and reporting
Education
Master of Social Work -
Cleveland State University
Cleveland, OH05-2028
Bachelor of Arts - Psychology
The Ohio State University
Columbus, OH12-2024
Skills
- Clinical: Biopsychosocial assessments, crisis intervention, mental health assessment
- Client Support: Active listening, care coordination, resource navigation
- Technical: Epic EHR, clinical documentation, Microsoft Office
- Core Strengths: Analytical thinking, time management, adaptability
Languages
English
Native or Bilingual
French
Limited Working
Certification
- Basic Life Support (BLS)
- Nonviolent Crisis Intervention
- Motivational Interviewing
- Mental Health Assessment
- Trauma-Informed Care
- Substance Use Care Coordination
- Multicultural Competence
- CITI Program: Human Subjects Protection & Responsible Conduct of Research
Timeline
Behavioral Health Specialist
The Centers for Families and Children
02.2025 - 06.2025
Undergraduate Research Assistant for Qualitative Dissertation Study
Department of Arts and Sciences, The Ohio State University
08.2024 - 12.2024
Childcare Provider
The Busanus Family
08.2023 - 02.2025
Style Consultant Team Member
Target
08.2022 - 02.2025
Master of Social Work -
Cleveland State University
Bachelor of Arts - Psychology
The Ohio State University