Jessica Barbera
Phoenix,AZ
Summary
Compassionate Behavioral Health Specialist with a strong foundation in therapeutic interventions and patient advocacy. Focused on implementing effective treatment strategies and enhancing patient engagement for improved mental health outcomes.
Dedicated Behavioral Health Specialist with expertise in crisis intervention and patient assessments. Proven ability to enhance communication and teamwork, driving effective patient care and emotional regulation strategies.
Results-driven professional with extensive experience in behavioral health and program management. Skilled in crisis intervention, developing treatment plans, and fostering collaboration among interdisciplinary teams to improve patient outcomes and operational efficiency.
Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike.
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Overview
7
7
years of professional experience
Work History
Behavioral Health Specialist
Valley Hospital
12.2024 - 08.2025
- Assisted in conducting individual therapy sessions to support patient mental health recovery.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients.
- Monitored patient behaviors and documented observations to ensure accurate care assessments.
- Implemented therapeutic activities designed to enhance coping skills and emotional regulation.
- Educated patients on behavioral strategies to promote wellness and prevent relapse.
- Supported case management by coordinating referrals to additional community resources.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Used [Software] to document patient information, progress notes, and treatment plans.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Created progress reports, assessments and charting within required timeframes.
- Facilitated group therapy sessions addressing topics such as coping skills, stress management, and relapse prevention, fostering a supportive environment for participants.
- Consulted regularly with psychiatrists regarding medication management recommendations for shared clients, ensuring optimal pharmacological interventions complementing therapy approaches.
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
Program Manager
New Haven Communities
03.2022 - 07.2024
- Developed and implemented program protocols, enhancing operational efficiency within community initiatives.
- Coordinated stakeholder meetings, ensuring alignment on project goals and timelines.
- Managed budgets and resources, optimizing allocation to meet program objectives.
- Conducted regular evaluations of program performance, identifying areas for improvement and strategic adjustments.
- Facilitated training sessions for team members, fostering a culture of continuous learning and development.
- Analyzed community needs through surveys and feedback, tailoring programs to address specific local challenges.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
Patient Health Navigator
Circle the City
10.2018 - 06.2022
- Coordinated patient care plans with interdisciplinary teams to enhance treatment outcomes.
- Facilitated access to healthcare resources for underserved populations, improving patient engagement.
- Developed and maintained relationships with community organizations to streamline service referrals.
- Educated patients on available services and health management strategies, fostering informed decision-making.
- Monitored patient progress and adjusted care plans based on individual needs and feedback.
- Advocated for patients' rights and needs within the healthcare system, ensuring equitable access to care.
- Enhanced patient experience by providing personalized care plans and resources tailored to individual needs.
- Coordinated patient transitions between different levels of care, facilitating seamless handoff processes and reducing risk of inconsistencies in treatment plans.
- Served as a liaison between medical professionals, insurance companies, and social service agencies to coordinate necessary support for patients facing financial or logistical challenges.
- Promoted early detection of chronic conditions through targeted outreach campaigns, increasing awareness among at-risk individuals.
- Identified barriers to care for underserved populations, implementing strategies to improve access to vital healthcare resources.
- Assisted patients in navigating complex healthcare systems, simplifying the process of receiving appropriate care.
- Established partnerships with local community organizations for resource sharing and collaborative efforts benefiting vulnerable populations.
- Streamlined communication between patients and providers, ensuring timely appointments and access to essential health information.
- Assisted patients in scheduling doctor and healthcare appointments.
- Coached patients on self-advocacy.
- Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
- Developed care plan based on provider treatment plan, evidence-based chronic care guidelines and patient and family goals for patient.
- Helped patients and family members deal with loss and post-mortem planning.
- Educated patients on insurance and healthcare plans.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Organized patient schedules and assisted in planning transportation and payments.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Taught patients and families to use at-home medical equipment.
Education
Associate of Science - EMT/Pharmacy Tech
Rendlake
Mount Vernon, IL04-2022
Skills
- Suicide risk assessment
- Behavioral treatment services
- Discharge planning
- Dialectical behavior therapy
- Outreach programs
- Mental health assessment
- Assessment reports and other documentation
- Client coping mechanisms
- Stress reduction techniques
- Professional ethics
- Medication management
- Motivational interviewing
- Crisis intervention
- Interpersonal and written communication
- Behavioral health
- Patient health assessments
- Clinical assessments
- Support services
- Case management
- Patient intakes
- Meeting participation
- Referrals
- Charting and other documentation
- Satori alternative to managing aggression (SAMA)
- Heartsaver first aid CPR AED (first aid CPR AED)
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Case documentation
- Decision-making
- Certified in CPR/AED
- Clinical documentation
- Clinical interventions
- Clinical assessment
- Self motivation
- Goal setting
- Professionalism
- Mental health evaluations
- Positive patient experiences
- Therapeutic interventions
- Clinical quality improvement
- Problem-solving aptitude
- Expertise in crisis intervention techniques
- Patient health education
- Skilled in intake interviewing
Accomplishments
In college they chose me to write an article about diversity and what it means to me. They ended up printing it the state news paper. I also have a letter from my instructor about my moral character and job focused. I have another letter from the director of Circle They City as a personal reference for the job that I am actively seeking. I have 17 years in this field and I absolutely love what I do. I love learning new things and am able to adapt quickly.
Timeline
Behavioral Health Specialist
Valley Hospital
12.2024 - 08.2025
Program Manager
New Haven Communities
03.2022 - 07.2024
Patient Health Navigator
Circle the City
10.2018 - 06.2022
Associate of Science - EMT/Pharmacy Tech
Rendlake