Morgan Higgins
Training Specialist
Phoenix,Arizona
Summary
OBJECTIVE: Highly proficient and passionate individual offering efficient , down to earth and people focused training skills combined with sound judgement and strong problem solving abilities . Always striving to inspire and lead with integrity and creativity. Looking to further career with Resident as a Customer Experience Trainer
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Training Specialist
Carvana
09.2020 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs tailored to accommodate all learning styles
- Promoted culture of continuous development by conducting regular follow-ups with trainees post-certification
- Developed customized training materials including presentations, job aids, and facilitator guides for effective and efficient trainings
- Collaborated with department managers to identify skill gaps and develop targeted training programs
- Facilitated multiple new hire classes all resulting in perfect certification rates
- Educates others on origin and why behind key policies, practices and procedures
- Analyzes thought processes to transform them into valuable learning opportunities for others.
- Stays informed about current and potential future policies, practices, and trends within organization.
Assistant Manager
Gracie's Tax Bar
01.2018 - 03.2022
- Directed promotion and brand loyalty efforts to build direct relationships with brand ambassadors
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Coordinated trainings for staff certifications
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
Education
GED -
Franklin High School
Elk Grove, CA 08.2006 - 06.2010
Skills
Online and in person training experience
System Proficiencies
- Jira
- Salesforce
- Google workspace
- Incontact
- Workday
- Alvaria
- Slack
- inContact
Timeline
Training Specialist
Carvana
09.2020 - Current
Assistant Manager
Gracie's Tax Bar
01.2018 - 03.2022
GED -
Franklin High School
08.2006 - 06.2010