Morgan Hite
Winston Salem
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative/ Photographer
Expedition Photo
Tampa, FL
01.2017 - 07.2017
- Assisted customers with inquiries, providing accurate information and timely solutions.
- Adapted quickly to evolving product knowledge, maintaining up-to-date information for customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
717 Parking
Clearwater Beach, FL
05.2016 - 09.2016
- Assisted customers with inquiries regarding parking services and payment options.
- Resolved customer complaints efficiently to enhance satisfaction and retention.
- Processed transactions accurately using point-of-sale systems and software.
- Maintained knowledge of local parking regulations to provide informed assistance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to maintaining a clean and organized work environment for optimal operations.
Education
High School Diploma -
Howard W. Blake High School
Tampa, FL06-2016
High School Diploma -
Howard W. Blake High School
Tampa, FL06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Professional telephone demeanor
- Product sales
- Assertiveness
- Service upselling
Timeline
Customer Service Representative/ Photographer
Expedition Photo
01.2017 - 07.2017
Customer Service Representative
717 Parking
05.2016 - 09.2016
High School Diploma -
Howard W. Blake High School
High School Diploma -
Howard W. Blake High School