Morgan Holden
Lynchburg,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Optical Lab Technician/Supervisor
R and D Optical
Batavia, OH
10.2021 - Current
- Assisted in the design and fabrication of lenses according to customer specifications.
- Cleaned and maintained optical lab equipment to ensure proper functioning.
- Provided customer service and answered questions about eyeglass products and services.
- Checked finished eyewear products for accuracy against prescriptions.
- Calibrated lensometer equipment to ensure precise results when measuring lenses.
- Ensured compliance with safety regulations while operating machinery in the lab.
- Created work orders for special order requests from customers.
- Trained new employees on proper operation of laboratory tools and machines.
- Troubleshot any issues encountered during production process in a timely manner.
- Take care of all lab material ordering.
Licensed Optician
Opticare Vision Center
Cincinnati, OH
04.2016 - 09.2023
- Provided accurate measurements and fittings for customer eyeglasses.
- Instructed customers on proper care and maintenance of their eyewear.
- Maintained inventory of contact lenses, spectacle frames, sunglasses, and accessories.
- Evaluated customer vision needs to select appropriate lenses and frames.
- Processed payments and prepared invoices for completed sales transactions.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Billed medical and vision insurance.
- Compiled patient records using electronic health record software systems.
- Communicated effectively with customers regarding their specific needs and preferences.
Education
High School Diploma -
Eastern Brown High School
Winchester, OH05-2016
Skills
- Excellent Communication
- Problem-solving aptitude
- Hand-Eye Coordination
- Adaptive Learning
- Multitasking
- Relationship Building
- Insurance Verification
- Transaction Processing
- Customer Service
- Retail Sales
- Supply Management
- Billing Processing
- Prescription Evaluation
Certification
- Ohio Licensed Optician -2018
Timeline
Optical Lab Technician/Supervisor
R and D Optical
10.2021 - Current
Licensed Optician
Opticare Vision Center
04.2016 - 09.2023
High School Diploma -
Eastern Brown High School