Summary
Overview
Work History
Education
Skills
Timeline
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Morgan James

Naperville,IL

Summary

Results-driven operations and integrations professional with 7+ years of experience in supplier enablement, technical support, and procurement system integrations within a fast-growing SaaS organization. Proven track record of leading EDI/cXML and API onboarding efforts, resolving complex technical issues, and managing cross-functional vendor relationships. Played a key role in scaling Hybrent’s supplier network pre-acquisition and driving integration strategy post-acquisition. Skilled in data mapping, UAT, troubleshooting, and building scalable workflows that enhance system efficiency and partner satisfaction. Adept at navigating both startup agility and private equity-backed operational rigor.

Overview

6
6
years of professional experience

Work History

Sr. Supplier Integrations Analyst

Procurement Partners
Naperville, IL
04.2024 - Current
  • Developed and launched customized EDI/cXML integrations, optimizing purchase order, invoice, and catalog data processes.
  • Streamlined supplier onboarding via EDI and cXML, achieving 30% reduction in integration turnaround time.
  • Collaborated with product and development teams to align APIs with client needs and supplier capabilities.
  • Served as primary technical liaison between suppliers and engineering teams, troubleshooting integration issues.
  • Partnered with suppliers to ensure data compliance, mapping accuracy, and successful user acceptance testing.
  • Provided technical support for existing integrations, enhancing reliability and minimizing downtime.

Supplier Enablement Manager

Procurement Partners
Naperville, IL
09.2021 - 04.2024
  • Drove adoption of eProcurement capabilities across diverse supplier base, enhancing Hybrent's integration-first platform.
  • Managed supplier integrations, significantly advancing Hybrent’s product maturity and market expansion.
  • Contributed to successful acquisition of Hybrent by our PE firm in September 2021, supporting post-merger integration efforts.
  • Assisted in transformation projects post-acquisition, focusing on system consolidation and process standardization.
  • Streamlined tracking systems for integration status, vendor communication, and document types to support scalability.

Customer Success Manager

Hybrent
Naperville, IL
06.2019 - 09.2021
  • Led technical support team for cloud-based procurement platform, delivering Tier 1–3 troubleshooting for end users and suppliers.
  • Resolved complex software issues related to purchase order workflows and EDI/cXML integrations.
  • Collaborated with engineering and product teams to escalate bugs and suggest UI/UX improvements.
  • Trained new hires on system functionality and troubleshooting techniques, enhancing onboarding efficiency.
  • Managed customer escalations and sensitive accounts, restoring trust through effective communication and issue resolution.

Education

Bachelor of Science - Organizational Leadership

Illinois State University
Normal, IL
05-2019

Skills

  • EDI and cXML integrations
  • API collaboration
  • Supplier and customer onboarding
  • Data mapping and compliance
  • Partner relationship management
  • Technical troubleshooting

Timeline

Sr. Supplier Integrations Analyst

Procurement Partners
04.2024 - Current

Supplier Enablement Manager

Procurement Partners
09.2021 - 04.2024

Customer Success Manager

Hybrent
06.2019 - 09.2021

Bachelor of Science - Organizational Leadership

Illinois State University

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