Morgan Jenkins
Clover,SC
Summary
Accomplished Kitchen Manager with a proven track record at TopGolf, enhancing kitchen operations through effective staff training and development, and stringent food safety practices. Excelled in high-volume dining environments, demonstrating grand multitasking and organizational skills. Elevated customer service standards, achieving significant improvements in guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Kitchen Manager
TopGolf
Charlotte, NC
10.2022 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Cook
TopGolf
Charlotte, NC
02.2022 - 10.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process while ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed, trained and supported new staff in proper food preparation, storage, use of kitchen equipment.
- Tasted and smelled to verify sufficient cooking.
Crew Member
Wendys Restaurant
Clover, SC
03.2020 - 02.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
Server
Waffle House
Clover, SC
07.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
CNA - Nursing
York Technical College
Rock Hill, SC06.2021
Skills
- Multitasking and Organization
- Customer Service
- Food Safety
- Food Preparation
- Staff Training and Development
- Kitchen Management
- Attention to Detail
- Cleaning and sanitation
- Staff Management
- High-volume dining
- Food plating and presentation
- First aid knowledge
Certification
- CNA - Certified Nurse Assistant
Timeline
Kitchen Manager
TopGolf
10.2022 - Current
Cook
TopGolf
02.2022 - 10.2022
Crew Member
Wendys Restaurant
03.2020 - 02.2022
Server
Waffle House
07.2019 - 03.2020
CNA - Nursing
York Technical College