Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Joines

Greensboro,NC

Summary

Proven Counselor with a track record of fostering positive outcomes at YMCA Daycare, adept in solution-focused counseling and exceptional problem-solving. Skilled in building collaborative relationships and enhancing social skills, I have significantly improved client satisfaction. My expertise in behavior monitoring and assertiveness training has been pivotal in achieving lasting results. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Overview

4
4
years of professional experience

Work History

Counselor

YMCA Daycare
Cary, NC
05.2023 - 09.2023
  • Maintained accurate and up-to-date records of client progress and treatment plans.
  • Established collaborative relationships with parents and guardians in order to provide effective care for their children.
  • Helped couples work through serious issues and restore relationships or part amicably.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Consulted on outside cases using personal expertise in diagnoses.

Server

First Watch
Apex, NC
02.2022 - 08.2022
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Took orders from customers accurately and in a timely manner.
  • Presented menus and answered questions regarding items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Cashier

Wendys Restaurant
Cary, NC
02.2021 - 11.2021
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers promptly and responded to questions.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Intern

Mccoppin and Associates
Cary, NC
05.2019 - 09.2019
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Helped maintain applicant tracking systems and recruiting metrics.
  • Prepared reports summarizing project progress and results for management review.
  • Maintained accurate records of all activities performed throughout internship period.
  • Maintained positive working relationship with fellow staff and management.

Education

BBA - Business

Bennett College
Greensboro, NC
05-2027

Skills

  • Counseling
  • Solution-focused counseling
  • Behavior monitoring
  • Social skills teacher
  • Assertiveness training
  • Exceptional problem solver

Timeline

Counselor

YMCA Daycare
05.2023 - 09.2023

Server

First Watch
02.2022 - 08.2022

Cashier

Wendys Restaurant
02.2021 - 11.2021

Intern

Mccoppin and Associates
05.2019 - 09.2019

BBA - Business

Bennett College
Morgan Joines