MORGAN JONES
Newport Beach,CA
Summary
Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
4
4
years of professional experience
Work History
Customer Service & Superior CE Coordinator
Success CE
02.2023 - Current
- Interacted with insurance companies and individual clients with customer service
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Scheduled Continuing Education courses to help agents stay compliant with the state to renew their insurance license
- Conducted data, track invoices, and assist with scheduling webinars and seminars across the country.
- Increased sales by educating hundreds of insurance agents about our products at the World Financial Group convention hosted in Las Vegas, Nevada (July 2023 & July 2024).
- Boosted engagement rates with the creation of compelling and visually appealing content through Instagram, Facebook, and LinkedIn.
Educator
Lululemon
11.2022 - 05.2023
- Used sophisticated computer systems involving cashier positions, inventory counts, and running restock reports
- Communicated with team members to push us closer to our goals, reach store quotas, and local standards
- Helped guests with any questions, concerns, or complaints and know how to deal with these complaints in the appropriate manner.
Designer & Marketing Lead
Revi Swimwear LLC (Startup)
05.2022 - 11.2022
- Designed sustainable and reversible swimwear for women, inspired by endangered marine wildlife
- Created and managed multiple social media accounts and website through Shopify
- Coordinated beach clean-ups sponsored by the brand, to give back to our local communities in the Orange County area.
Brand & Event Coordinator
Starfish Laguna LLC
11.2020 - 05.2022
- Increased event sales by designing and delivering concierge packets of custom group dining events and parties to-go packages to local hotels in the Laguna Beach/Orange County area
- Crafted social media posts and event campaigns to increase sales of food & drink items, showcase restaurant ambiance, and reveal promotions
- Managed signature forms and credit card authorization forms for each event/group to remain organized when calculating prices and recording signature approvals for guests.
Education
Bachelor of Arts - Education Sciences
University of California, Irvine
Irvine, CA01.2021
Skills
- Insurance Education
- Microsoft Excel
- Retail
- Customer Service
- Event Planning
- Digital Marketing
- Swimwear Design
- Website Creation
- Social Media
- Photography
Timeline
Customer Service & Superior CE Coordinator
Success CE
02.2023 - Current
Educator
Lululemon
11.2022 - 05.2023
Designer & Marketing Lead
Revi Swimwear LLC (Startup)
05.2022 - 11.2022
Brand & Event Coordinator
Starfish Laguna LLC
11.2020 - 05.2022
Bachelor of Arts - Education Sciences
University of California, Irvine